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Facilities Manager
3 months ago
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Facilities Manager
Job ID
Posted
07-May-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Birmingham - England - United Kingdom of Great Britain and Northern Ireland
About the Role:
As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings.
This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.
Role Summary:
Develop and maintain positive relationships with the client; becoming a trusted advisor.
Prepare monthly status reports covering operational activities and related costs; spend versus budget, service levels, key performance indicators, open work orders and customer satisfaction issues. Hold monthly performance review meetings with client per contract.
Analysis of cost performance data and maintenance practices to reduce maintenance expenses and improve overall service levels.
Hold regular documented operational review meetings with team/vendors to ensure activities carried out at property level are in line with overall safety, operational and financial goals.
Work with team/vendors to conduct regular contractor reviews covering, Health & Safety, work quality, costs performance metrics and customer satisfaction issues.
Conduct visits to any other sites when required.
Support CBRE and client audits.
Producing monthly evidence/data to support Engineering & Operations Manager monthly review with client.
Effectively engage all associated client key stake holders that are associated with required performance, product quality, environmental, stock reconciliation, distribution, etc.
Ensure all client and CBRE policies and procedures are being followed.
Supports Regional/Global procurement initiatives/deliverables working with Regional Procurement Manager.
Establishes and reviews Property Management site procedure playbooks to ensure consistent performance delivery.
Supports account management team to monitor and modify the services deliverables in accordance with the change of client's business needs.
Consistently encourages and introduces innovation to ensure optimal service delivery through the latest on the market products and services.
Maintains close working relations with Engineering and Project Management to ensure any works/projects are delivered seamlessly.
Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE account team.
Success Measures:
Achievement will be measured by specific targets/KPI's/metrics. These will include but are not limited to:
Create and implement systems to establish high standards and monitor performance.
Seek opportunities to improve services and deliver more cost-effective ways of working.
Manage implementation of agreed initiatives to ensure that the required goal is delivered to specification, timescale and budget.
Ensure quality, statutory and legislative compliance and consistency of service via delivery work streams, in accordance with client expectations.
Continually seek to improve client satisfaction - as demonstrated through the approved key performance indicators - or maintain current performance levels in a changing business environment.
Ensure contractor/3rd party management meets CBRE requirements.
Report writing ability, adhering to both CBRE and client requirements.
Delivery against the client account business plan and strategic agenda
Delivery against allocated SLA's
Skills/Experience:
The skills and experience required for this role include:
5+ years' operational experience with emphasis on integrated real estate
Good knowledge and understanding of internal building systems and day to day operations.
Demonstrable experience in driving quality and high standards.
Demonstrable experience in dealing with suppliers/contractors/building managers.
Good understanding of SLAs, KPI's (and associated measurements), with strong vendor contract management skills.
Displays natural capability for strong communication.
Ensures that the team understands the purpose and importance of their work.
Embeds a culture of service excellence within their working environment.
Able to align and drive the company's core values to help achieve targets.
Able to manage both 'business as usual' activities and initiatives that drive effective operational performance across the building.
Multi-tasking skills will be a key attribute for the role.
Able to work in a time-critical environment and react quickly to changing needs and priorities.
Excellent interpersonal, communication and negotiation skills.
Must be fluent in both Dutch and English with strong spoken and written communication skills.
A logical, objective and open-minded thinker.
Self-motivated with the ability to drive delivery and results- able to work both individually and part of a team.
Resilient, tenacious and optimistic; able to maintain motivation in a challenging and changing environment.
Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint)/general computer literacy.
Proven customer relationship management pedigree, able to engage senior stakeholders both internally and customer team.
Ability to manage, oversee and report on budgets and finance control processes on account.
Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team.
Manages client's business changes that impact service delivery.
Manage all health and safety on site and ensure that CBRE remain compliant in line with the statutory local regulations.
Substantial experience in a similar role within a blue-chip HQ environment
Able to demonstrate a track record of moves, adds & changes management.
Managed small teams of service professionals.
Worked within an Integrated FM environment.
Have a strong customer service ethic.
Worked with space management and occupancy management databases and enterprise software solutions.
Have a working knowledge of H&S (NEBOSH/IOSH)
Have a detailed knowledge of building workplace standards and relevant legislation.
About CBRE Global Workplace Solutions:
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Application Process:
Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
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