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CEO Office Manager

3 months ago

London, Greater London, United Kingdom Irish Life Group Services Limited Full time

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Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

The CEO Business Manager (COM) will play a critical role in supporting the Chief of Staff to run and manage the key responsibilities of the CEO's office.

The COM will need to maintain a strong understanding of the CEO's and Chief of Staff's agenda and objectives and ensure the smooth running of the CEO's office. Ultimately ensuring the CEO is set up for success.

What you'll do:

  • Maintain a strong understanding of the CEO's and Chief of Staff's agenda, objectives, and strategic plans; using this insight across the Executive team to drive aligned strategic and operational decisions together with key priorities.
  • Ensure the smooth running of the CEO Office, as well as effectively oversee Board & Governance matters.
  • Ensure the CEO has appropriate and effective MI (financial, commercial, operational, conduct and risk) in order to lead the business safely and commercially.
  • Provide daily strategic, commercial and operational support to the UK CEO & Chief of Staff
  • Provide advice and insight to the UK CEO and Chief of Staff including troubleshooting, with the flexibility to take on anything asked
  • Represent Canada Life UK at meetings with key stakeholders, senior leaders, internal stakeholders, customers and other external parties. Support CEO on delivery of brand and reputation strategy as well as providing daily strategic, commercial and operational support to UK CEO.
  • Uses knowledge of the organisation and its interrelated constituent parts, industry, context and business strategy to support and provide insight to business decision making about strategic, organisational and investment choices.
  • Build and maintain strong relationships across senior and executive stakeholders. Demonstrating Canada Life values and being able to build awareness and engagement for the blueprint and influencing others to embody these same behaviours.

What you'll be accountable for:

  • Maintain a strong understanding of the CEO's and Chief of Staff's agenda, objectives, and strategic plans; using this insight across the Executive team to drive aligned strategic and operational decisions together with key priorities.
  • Ensure the smooth running of the CEO Office, as well as effectively oversee Board & Governance matters.
  • Ensure the CEO has appropriate and effective MI (financial, commercial, operational, conduct and risk) in order to lead the business safely and commercially.
  • Provide daily strategic, commercial and operational support to the UK CEO & Chief of Staff
  • Provide advice and insight to the UK CEO and Chief of Staff including troubleshooting, with the flexibility to take on anything asked.
  • Drives results and contributes to change processes that improve organizational performance and creates a culture of accountability.
  • Able to foster collaborative relationships across functions and businesses to facilitate cooperation and information exchanges that improve customer and business outcomes.
  • Inspires a vision that adapts to new realities, articulating meaningful expectations and creating clear pathways to desired outcomes.
  • Producing clear reports and updates to Executive and Senior Management.
  • Will remain compliant with Company policies, regulatory, professional & legal requirements.
  • Will have the authority and discretion to make decisions that are in line with Company risk management programmes and procedures, using sound judgement to escalate issues to Senior Management where appropriate.

What you'll bring to the role:

  • Understand the needs and demands of a senior leader's office.
  • Proven experience of being able to work with and manage senior executive stakeholders with exceptional engagement skills and being able to influence others.
  • Strong understand of core business lines and markets that Canada Life operates within
  • Strong communication skills via verbal, written and presentational delivery.
  • Strong ability to manage time in order to effectively manage multiple competing priorities at the same time.
  • Adaptable to changing priorities and able to hit the ground running when dealing with complex issues.
  • Self-motivated, well-organised, pragmatic and able to perform tasks independently.
  • Continuous drive & energy to get things done

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.

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