Customer Success Operations Manager
2 weeks ago
Customer Success Operations Manager - £60,000 - Remote
Are
YOUa technology lover, who is a process-driven Customer Success Manager?
Do
YOU have a passion for Customer Success and creating best practices?
Can
YOU be passionate about optimising workflows within the healthcare space?
The Important Stuff
Salary up to £60,000
- 25 Days holiday + bank holidays and birthday off
- Full Medical and Dental insurance
- Level 3 Gainsight qualification
- Full maternity and paternity package
- Electric car + cycletowork scheme
- Multiple lifestyle discounts
- Plus, much more
Overview
This Is an exciting opportunity for you to join an expanding global company with over 800 staff in offices based across the UK, US, New Zealand, Australia and Netherlands.
As their first Customer Success operations manager, you'll be a crucial hire for amature Customer Success team, who are revolutionising the healthcare space for patients through SaaS.
Reporting to the head of Customer Success, you'll be tasked with building digital Customer Success practices across the entire business, helping optimise the customer experience.
Responsibilities
- You will be tasked with improving the overall customer lifecycle, by optimising CS workflows.
- Using the latest software and technology, you'll be responsible for building out roadmaps to support Customer Success longterm.
- Working across departments, create an online customer community that will help drive customer success qualified leads (CSQLs) and provide support. This will in turn continue to drive engagement back to the platform.
- Work with the CS department to implement and develop new playbooks and success plans across the business. These will be used both for identifying the key USPs and new trainees.
You
Will bring:
- A positive and growthdriven mindset to go the extra mile
- Fantastic technical skills, including a working knowledge of Gainsight
- Ability to demonstrate how CS can be scaled using tech
- Some knowledge on how to build out strategies and execution
- Experience in refining/building CS best practices, customer journeys and lifecycles
- Ideas on how to build out playbooks and customer success templates
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