Customer Success Manager

1 week ago

London, Greater London, United Kingdom Fyld Limited Full time
Home Senior Customer Success Manager – UK
Senior Customer Success Manager – UK
As a fast-growing B2B technology start-up, we power field workforce productivity and safety, using the power of AI. Our digital platform, FYLD , reduces safety hazards, regulatory fines, and productivity losses facing an industrial field workforce.

Through real-time workflow visibility, we provide managers with actionable insights to deliver greater business efficiency, all while eliminating paperwork and unnecessary disruption to field teams' vital work 'on the tools'.

Working for a rapidly growing, award-winning, productivity, safety and wellbeing-focused technology organisation, this is a career-defining position where you'll collaborate with industry-renowned leaders, offering an unmissable opportunity for an astute, best-in-class operational leader to accelerate their career.

In 2020, FYLD recognised that many utility businesses were stuck in early digitalisation.

To meet industry needs and accelerate modernisation, FYLD launched its innovative platform by leveraging artificial intelligence and computer vision, while focusing on behavioural safety.

To power productivity, safety, and efficiency in field teams around the world to enable operational excellence.

Our ability to access leading utility companies and partner with them on their data-led transformation is unparalleled, and this role presents the opportunity to work with some of the world's best organisations.

Planning, delivery, agility, and accountability are second nature in our business.

We have worked hard to develop a culture that is open, transparent, and empowers our people by providing career-defining experiences, industry-leading benefits, employee care and learning opportunities.

We are currently seeking a driven Senior Customer Success Manager to join our UK team.

This role offers the opportunity to be our first Customer Success hire and contribute to our Customer Success strategy at FYLD.

Build strong customer relationships and act as the FYLD advocate to our strategic customers throughout their FYLD journey
Create, execute and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
Identify other teams within customer organisations who could gain value from FYLD, and support the sales team in further showcasing the value of FYLD
Monitor your entire book of business and key account metrics to identify areas of opportunity as well as managing churn avoidance

Extensive experience in a customer facing-role supporting Enterprise-level clients, ideally in an account management or customer success/services role.

You are able to build and maintain strong relationships with a diverse set of clients, including C-level and senior-level executives.

Bonus points if you have:

~ Substantial annual allowance invested in your learning and development
Pension scheme, BUPA healthcare, GymPass membership, death in service and more
Hybrid working model, embracing flexibility to deliver the role between home working, office work and out on-site with clients
An inclusive and flexible work environment

At FYLD, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc.

We nurture an inclusive work environment and are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

In addition, we have implemented a flexible way of working which we believe enables teams and individuals to do their best work.

All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company.

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