Operations/customer Success Manager

2 weeks ago

London, Greater London, United Kingdom Permutive, Inc. Full time
Customer Success Manager - Advertising Operations

Permutive's is a real-time data platform that empowers publishers and advertisers to address all of their audiences, whilst protecting consumer privacy and respecting user consent.

Our unique technology sits behind some of the world's largest publishers such as News Corp, Hearst, BuzzFeed, The Guardian, Conde Nast International to name a few — we enable them to understand and personalise user experiences for hundreds of millions of people every month.

Permutive has built an advertiser business that works with some of the most innovative advertisers in the world. Our platform connects brands directly with premium publishers.

Using the Permutive infrastructure for data collaboration, we enable audience activation that respects consumer privacy and is non-reliant on an identifier to drive performance.

The role of Customer Success & Ad Ops Manager is key to ensuring our success and will focus on managing the smooth operations of campaigns for the advertiser platform.

The emphasis of this role will be on publishers, building and maintaining relations - ultimately ensuring continued satisfaction and participation with brands via the Advertiser Platform.

This is a hybrid role; you'll be responsible for maintaining relations with our publisher customers concerning advertiser opportunities, while also acting as ad operational support for the campaigns executed via the platform - ultimately ensuring the success of both parties.

Reporting to the Head of Advertiser Customer Success, you will work closely with the Advertiser Customer Success team to ensure a smooth operational experience for publishers participating in advertiser campaigns using our platform.

Maintaining and building supply into the Advertiser platform and owning publisher relationships on an ongoing basis.

Ensure we deliver advertiser budgets, including ensuring Publishers have the correct technical setups and support to deliver campaigns successfully.

Own publisher outreach comms regarding advertiser opportunities and campaigns, connecting publisher customers with advertisers where appropriate

Where necessary, working directly with brand or agency trading teams to assist in troubleshooting publisher deals activated from the DSP.

A robust understanding of the Advertising ecosystem - DSPs, SSPs, CDPs - and how they all work together.
Client Services experience managing and presenting to publisher accounts with Sales, Revenue and Ad Operational leads. A deep understanding of how a publisher tech stack works (for example, understanding the Ad Server / Pre Bid / Supply Side Platform)
Fantastic project management skills.
Hands-on experience launching, managing and optimising campaigns for an advertiser in a publisher business
Exposure and experience working directly with brands and large media agencies
Experience explaining new and complex product suites to publishers, particularly product marketing, and positioning experience.

We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process.

For a typical candidate who meets our requirements, we pay a base salary between £70,000 to £80,000 with a 10% performance bonus.

Parental Leave Policy entitling new parents up to 26 weeks of leave on full pay
Time to rest and relax with unlimited paid leave (minimum expectation of 25 days + bank holidays annually)
Extensive training and development opportunities
Work-from-home allowance - £500 budget to upgrade your working environment.
YuLife insurance - virtual GP and healthcare services, work-life consultations, free will writing service, wellbeing discounts
Diversity, Equity & Inclusion
At Permutive, we're taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion.

We're committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

What are your compensation expectations?

Feel free to include any additional information that you would like to share with us to support your application.

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