Receptionist

2 weeks ago


Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time
To receive patients to the clinic quickly and efficiently, dealing with any queries tactfully and discreetly To answer telephone queries from the public and hospital staff, redirecting complex queries and messages to the appropriate person promptly To make and amend patient appointments accurately and promptly identifying any problems to the Team Leaders To create and update patients records within Medway/Badger and Radiology Management System To contact patients over the telephone as necessary To organise appointments for the Termination Bureau, obtaining accurate and appropriate information from GPs and ensuring departmental guidelines regarding time limits are adhered to, and notifying Team Leaders of adherence to timescales is not possible Responsibility for the accurate data entry of all Out-patient activity for the community midwives Responsibility for the accurate data entry of all relevant information into Badger system Responsibility for the closure of all referrals on Medway/Badger systems when the patient has been discharged from community midwives or miscarriages, stillbirths or neonatal deaths adhering to departmental guidelines To open, action and distribute post accurately and efficiently To order all necessary stationary To order RVI notes/HIPG packs To use folder tracking to ensure all hospital notes are accounted for To participate in the training and supervision of new clerical staff To work with Team Leader to ensure written procedures are kept up to date Ensuring personal development is achieved and maintained through mandatory and extra
- curricular training To be fully aware and comply with all departmental and hospital procedures and protocols making sure the related clerical duties are carried out accordingly To record statistical information as and when required
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