Hotel Receptionist

2 weeks ago


Gateshead, Gateshead, United Kingdom Adkins & Cheurfi Recruitment Full time
Hotel Receptionist Gateshead. Day Shift/Night Shift £10.50-£11.50 per hour

Main Responsibilities:

  • Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
  • Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
  • Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area, ensuring our guests are assisted effectively.
  • Professionally and competently operates the telephone system in line with both operating and Company Standards.
  • To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
  • To perform all guest accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
  • Adheres to the Company Credit Policy.
  • To demonstrates the use of effective sales conversation techniques to sell bedrooms and meeting rooms, maximising occupancy, average rates and yield.
  • Receives and processes telephone and walk in reservations accurately.
  • Understanding the business and keeping up to date with hotel's sales selling strategy and letting policy and promotions.
  • Understanding competitor occupancies and passing on observations to the sales teams
  • Identifies possible sales leads and passes to sales team.
  • Must attend all Health and Safety, fire as directed by designated Line Manager.
  • Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
  • To have a complete understanding of hotel and Company procedure in the event of a fire.
  • To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.
  • Ensure security for both self and all departments.
  • Attend hotel and departmental induction.
  • Attend Job chats and Performance Reviews
  • Must be aware of departmental and relevant hotel facilities, restaurant /bar opening times, disabled facilities and room types etc.
  • Knowledge of local area i.e. Local shops and places of interest
  • Know who to direct guests to if unable to answer queries.
  • Knowledge of the Central Reservations Office

Job Types:
Full-time, Permanent

Salary:
£10.50-£11.50 per hour

Benefits:

  • Company events
  • Company pension
  • Discounted or free food

Schedule:

  • Day shift
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Gateshead, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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