Hotel Receptionist

7 months ago

Gateshead, United Kingdom Adkins & Cheurfi Recruitment Full time

Hotel Receptionist Gateshead. Day Shift/Night Shift £10.50-£11.50 per hour

Main Responsibilities:

- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area, ensuring our guests are assisted effectively.
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
- To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
- To perform all guest accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
- Adheres to the Company Credit Policy.
- To demonstrates the use of effective sales conversation techniques to sell bedrooms and meeting rooms, maximising occupancy, average rates and yield.
- Receives and processes telephone and walk in reservations accurately.
- Understanding the business and keeping up to date with hotel’s sales selling strategy and letting policy and promotions.
- Understanding competitor occupancies and passing on observations to the sales teams
- Identifies possible sales leads and passes to sales team.
- Must attend all Health and Safety, fire as directed by designated Line Manager.
- Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
- To have a complete understanding of hotel and Company procedure in the event of a fire.
- To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.
- Ensure security for both self and all departments.
- Attend hotel and departmental induction.
- Attend Job chats and Performance Reviews
- Must be aware of departmental and relevant hotel facilities, restaurant /bar opening times, disabled facilities and room types etc.
- Knowledge of local area i.e. Local shops and places of interest
- Know who to direct guests to if unable to answer queries.
- Knowledge of the Central Reservations Office

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£11.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food

Schedule:

- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Gateshead, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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