Receptionist

2 weeks ago


Gateshead, Gateshead, United Kingdom AG Hotels Group Full time
AG Hotels Group is seeking a dedicated and customer-oriented receptionist to join our team at
The Embassy Hotel, Gateshead.

As a receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.


Responsibilities:

  • Greet and checkin guests arriving during the shift
  • Assist guests with inquiries, requests, and provide information about the hotel and local area
  • Handle guest complaints or issues promptly and professionally
  • Manage the checkout process and ensure accurate billing
  • Handle cash and credit card transactions accurately
  • Maintain the front desk area, ensuring it is clean, organized, and presentable
  • Perform audit and ensure the safety and security of guests and the premises
  • Perform administrative tasks, such as updating guest records and making reservations
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction
  • Handle emergency situations and follow appropriate procedures

Requirements:

  • Previous experience in a similar role is preferred but not essential
  • Knowledge of PMS and basic computer skills
  • Excellent interpersonal and communication skills
  • Strong customer service orientation
  • Ability to handle multiple tasks and work under pressure
  • Attention to detail and problemsolving skills
  • Availability to day shifts, including weekends and holidays
  • Professional appearance and demeaner

Job Types:
Full-time, Permanent

Salary:
£10.42-£10.52 per hour

Expected hours:
per week

Benefits:

  • Company events
  • Discounted or free food
  • Employee discount
  • Onsite parking

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Application question(s):

  • Which PMS system have you worked on?
  • Are you willing to work 73 and 311 pm shifts?

Experience:

  • Front desk: 1 year (required)

Work Location:
In person
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