Medical Receptionist

6 days ago


Gateshead, Gateshead, United Kingdom Bridges Medical Practice Full time

Job Purpose The purpose of the role of Medical Receptionist is to prove efficient and effective reception and clerical support to the Practice, exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services provided to patients.

Responsibilities Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating prebookable and urgent appointments appropriately and monitoring the flow of patients during surgeries.

Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently.

Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner.


Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice.

Dealing with prescription requests.

Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff.

Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system.


Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed.

Attend all statutory training courses as required. This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals.

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