Medical Receptionist

3 weeks ago


Gateshead, United Kingdom Wrekenton Medical Group Full time

Job summary

We have a great opportunity within our reception team

The ideal Candidate will be enthusiastic, motivated, and able to deliver a high standard of patient care.

The candidate will need to be able to work under pressure within a busy surgery and able to work well within a team and independently using own initative.

Main duties of the job

Main duties of the job

Delivering excellent patient care

You Will provide admin Support to Managers,GPS,Nurses and attached staff.

You will be able to work calmly under pressure whilst still delivering a high standard of professionalism.

As a small team it is essential that you can be flexible with working hours covering annual leave and sick with in your team.

About us

Overview of your organisation

Wrekenton Medical Group is friendly, supportive surgery delivering a high standard of care to all our patients.

We are a large Practice consisting of 7 GP Partners , 4 salaried GPS and a Nursing team of 6.

We have a large admin team within the practice with attached staff from our PCN.

Job description

Job responsibilities

We are currently looking for a friendly enthusiastic candidate to join our team.

Previous experience is essential. The post holder will provide a high-quality reception service to all patients.

Ensuring that the reception runs efficiently and in accordance with the practice requirements.

General Duties

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming. To answer telephones promptly ensuring that all in-coming lines are covered at all times. To comply with the practice protocol for the printing of prescription requests and queries. To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP. To follow practice procedure regarding letters that arrive at the surgery either,externally by post or internally from the hospital. To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records. To liaise with the Office Manager and/or Practice Manager when required and follow instructions from them when necessary. To undertake any other duties as deemed appropriate by the Practice. Extract notes and patient's summaries from computer Opening & stamping of all mail. Sending & receiving emails. To bring to the attention of the Practice Manager all complaints/comments/suggestions and report on any adverse/untoward incidents Person Specification

Qualifications

Essential

Essential criteria Must have experience working with in a GP Practice, must have Knowledge of EMIS and other IT systems used in Primary care. Essential GCSEs or Equivalent Patient or customer facing experience Excellent verbal and written communication skills Strong skills, including use of Microsoft Word and Strong typing skills Ability to work as part of a team Excellent organisational skills and time management.

Desirable

Desirable criteria Flexibility of working days and hours including extended hours

Experience

Desirable

Previous Experience working in a GP surgery is Essential.
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