Customer Service Assistant

2 weeks ago

Birmingham, Birmingham, United Kingdom The HR Dept Full time

Job description


Loft 25 Group is looking for an enthusiastic and experienced customer centric Customer Support/Care Executive to join our growing team on a full-time permanent basis.

As a Customer Support/Care Executive, you will provide exceptional levels of customer service, support, and care to our customers in the UK and across Europe.

There will be opportunities for career progression within the company.

You will hit the ground running and will be involved in supporting our international expansion as well improvements to our customer service processes.


Key Information:

Position Title:
Customer Services Assistant

Contract Type:
Zero Hours Contract

Location:
Birmingham, B19

Salary:
National Minimum Wage (£9.50).

Working Hours:
Monday to Sunday (7 Days).

Reporting to:
Operations Manager.

About You

  • You will provide excellent customer service, ensure customer satisfaction, and be responsible for maintaining accuracy throughout customer calls and through our CS systems. You must be able to provide a sympathetic ear when listening and talking to clients and be able demonstrate willingness to help and willingness to resolve complex customer cases.
  • We require an experienced call handler, be able to multitask and have excellent written and verbal communication skills. You must be a team player and demonstrate willingness to assist your fellow colleagues.
  • You will need to be available across all 7 days (Monday to Sunday) to assist with our busy periods as this is crucial in ensuring the smooth operation of Loft25.

About The Role:

  • Responding to customer inquiries via phone and our customer support systems.
  • Handling enquiries ranging from order status, general product information, technical issues, and pricing.
  • Processing customer refunds, credits, and return/exchange requests.
  • Handling customer escalations in a professional manner and transferring them to an appropriate supervisor or peer.
  • Customer feedback requests and order follows up to ensure customers are satisfied with their product and level of customer service.
  • Communicating with colleagues in dispatch to ensure urgent orders are sent.

You must be:

  • An enthusiastic person with a willingness to learn
  • Able to work Monday to Sunday
  • Able to work in a team
  • Able to remain calm under pressure
  • Willingness to go the extra mile
  • Friendly, tactful, and positive personality
  • Good timekeeping and is organised
  • Able to handle complaints and difficult situations
  • Good English writing skills
  • Excellent organisational skills
  • Has Strong IT skills (MS Office Suite)
  • Great attention to detail
  • Experience of using customers support systems (eDesk), _(Desirable)_
  • Knowledge of European languages: German, Spanish, French, Italian, Dutch, _(Desirable)._

Benefits:

  • Work with purpose we exist to fund our charitable projects with onethird of group profits donated to charity.
  • Relaxed dresseddown environment (casual wear).
  • Workplace pension scheme.
  • Fast growth and multiple opportunities for development.
  • Be part of a high achieving team on a mission to positively impact our industry.
  • Training and Development opportunities.

Job Types:
Full-time, Permanent, Fixed term contract, Temporary contract, Zero hours contract

Salary:
£19,000.00 per year

Benefits:

  • Casual dress

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Education:

  • GCSE or equivalent (required)

Experience:

- customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Job Types:
Full-time, Permanent, Zero hours contract

Salary:
£9.50 per hour

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Reference ID:
Zxg44

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