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Customer Service Assistant

3 months ago

Birmingham, Birmingham, United Kingdom Clive Mark Schoolwear Full time

We are about to enter our busy summer period and are looking for a Customer Service Assistant to join us on a temporary basis for 8-12 weeks.


Clive Mark Schoolwear has been supplying school uniform for over 50 years, with a reputation for premium quality branded school clothes that are made to withstand the rigours of school life. As well as a fantastic range of school uniform and sportswear, we also stock a variety of bags and accessories and other useful "must haves".

We are committed to providing a professional helpful service to our customers.

If you are passionate about delivering exceptional Customer Services, and love working in a fast paced environment then this could be the perfect role for you.


Key Responsibilities:

  • Resolving queries and ensuring customer satisfaction and a high level of detail throughout
  • Processing orders and updating systems
  • Working to department SLAs and KPIs
  • General office administration

What we're looking for:

  • Previous experience in a customer services role
  • Excellent communication skills, both verbal and written
  • Strong organisational skills with the ability to adapt and multitask in a fast paced environment
  • Strong attention to detail and accuracy
  • Works well under pressure with the ability to meet deadlines
  • Ability to take ownership and solve customer problems
  • Excellent IT skills including Microsoft Word & Excel software

What we offer:

  • Monday to Friday 9
  • Office based
  • NMW

Job Types:
Full-time, Temporary contract

Contract length: 8-12 weeks

Salary:
Up to £10.42 per hour

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Application deadline: 02/07/2023

Expected start date: 17/07/2023