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Administration Assistant

3 months ago

Rochford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Job Title: Administration Officer at EPUT NHS Trust

An exciting opportunity has opened up for a motivated individual to join us as an Administration Officer at the ESTEP team based in Rochford Community Hospital, Rochford, Essex.

  • We are searching for a skilled candidate with a strong level of administration, interpersonal, and organizational skills. Knowledge of MS Word and Excel is essential, and training will be provided on SystmOne and other internal systems.
  • The ideal candidate should have a positive and empathetic approach to supporting patient care, including handling telephone calls from patients.
  • Successful candidates will be required to deliver services in a professional, efficient, and friendly manner, building effective working relationships.
  • This role presents an excellent opportunity for career development for individuals aspiring for an administrative career in the NHS.

Main Duties:

  • Provide a high-quality and efficient administration service as part of the Directorate's Administration Service.
  • Offer comprehensive administration support to clinical services within the Trust's localities.
  • Be the first point of contact for patients, staff, and visitors either in person or over the phone, ensuring efficient data input and administrative assistance.
  • Accurately record all activities using trust information systems and adopt a team approach to ensure cover across all services.

About EPUT NHS Trust:

EPUT is searching for dedicated staff who align with the Trust values of Care, Learn, and Empower. In return, EPUT offers various benefits and development opportunities, including:

  • Season ticket Loans
  • NHS staff discounts
  • Training facilities and development prospects
  • Buying and Selling annual leave scheme
  • Salary Sacrifice schemes such as lease cars and Cycle to Work
  • Flexible working options from day one

EPUT actively supports flexible working for all employees, providing numerous options to suit individual needs.

Join Our Staff Bank:

EPUT NHS staff bank is an internal facility managed by the trust, hiring healthcare professionals for shifts at trust hospitals and community settings. Staff bank enrollment is automatic for permanent staff, providing opportunities for additional shifts if desired.

Job Responsibilities:

  • Centralized department providing comprehensive administration service within the Trust's Localities.
  • Record all activities across services accurately using Trust information systems.
  • Provide administration duties emphasizing confidentiality.
  • Handle incoming and outgoing calls to clinical staff professionally, maintaining confidentiality.
  • Deal face to face with patients and families, demonstrating empathy and professionalism.
  • Exchange sensitive information between staff, patients, and carers efficiently.
  • Liaise with other Trust Departments for maintenance and IT issues.

Person Specification:

Knowledge of IT Systems

Essential

  • Years experience

Desirable

  • Proven knowledge

Communication

Essential

  • Years experience

Desirable

  • Proven experience

Experience in NHS Setting

Essential

  • Experience in NHS setting

Desirable

  • Proven experience

Administration

Essential

  • Two years administration experience

Desirable

  • Proven experience in NHS setting