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Head of Technical Delivery

3 months ago

London, Greater London, United Kingdom Collinson Full time
At Airport Dimensions, we understand how the spaces we create affect the quality of travellers' time at the airport.

Together with our airport and airline partners, we have delivered an award-winning hospitality experience to millions of travellers across our network of airport lounges in the US, Europe and Middle East.

We currently operate 24 shared-use lounges in 16 airports in the U.S. and U.K.

Our multi-dimensional thinking is enabling us to explore new spaces beyond traditional lounge services to meet not just the needs of the next generation of travellers but to keep airports competitive, retain airlines and generate more revenue.


Purpose of the job:


The Head of Technology Delivery will work with the CTO to operate the Technology Delivery team, owning the Architectural, Strategy and Design functions.

The role will be integral in defining a tech delivery model to support the rapid expansion of the Airport Dimensions Lounge network globally, responsible for the delivery of tech operational systems and hardware to support the growing AD business.


Focusing on rapid development to meet short-term delivery objectives, The Head of Technology will provide vision, direction, leadership, and governance to the AD Technology Delivery team, setting clear directions and roadmaps to meet the business's long-term objectives.


The Head of Technology Delivery role is a member of the AD Technology Leadership team, reporting directly to the CTO.


Key Responsibilities:

Direction


Working with the CTO and AD Tech Leadership Team, define the short and long-term technology strategy ensuring business and Finance alignment.

Create and lead the AD Tech Delivery Portfolio Delivery team to deliver programmes and projects using a mix of insourced, outsourced, on-shore and off-shore resources to deliver.


Enablement
Lead and manage the AD Tech Delivery team that;

  • Ensure the development and agreement of global technology delivery strategy for Airport Dimensions that enables rapid expansion in the next 18 months but that underpins the growth strategy for the business
  • Align business planning strategy with Technology Roadmaps and desired solution design
  • Provides insightful research and innovation, bringing new ideas and solutions to the business that drive business value and improvements in customer experience
  • Along with business stakeholders, fosters strong working relationships to creates a prioritised view of deliverables through an agreed demand management pipeline
  • Strengths the link between Tech and Business Units, through Business Planning and Alignment
  • Successfully and efficiently delivers the technical components of business change and client engagements
  • Develop high performance delivery team using combination of insourced and outsourced delivery models using preferred partners.
  • Work with suppliers and the wider IT functions to define, agree and own technology roadmaps for all AD operational systems
  • Manage the technology supplier contractual agreements and responsibility for the technology supplier relationships, working closely with group legal teams, following group frameworks and policies where required

Oversight
The Head of Tech Delivery will lead and embody the Collinson Technology Golden Rules throughout their function

Specifically, they will:

  • Establishes full Programme Management capability including all aspects of project and portfolio management: functional and business analysis, solution build, transition support and planning and release/deployment management
  • Develop an internally collaborative, high performance culture, delivering a customer focused, technology based experience across the lounge network
  • Offers governance over Programme and Project Management, investments and decisions across the management team in order to manage and reduce the levels of risk through mandated processes and procedures
  • Deliver new technology solutions within the Technology Strategy and systems roadmap for the Airport Dimensions division.
  • Ensure that AD Tech Delivery Team specifically align with Collinson Group Technology on all aspects of strategy and security
  • Provide constructive leadership and technical guidance, encouraging accountability and innovation.
  • Own and effectively manage the operating budget of the AD Technology Delivery team
  • Lead, motivate and manage the Tech Delivery teams assigned, ensuring they positively contribute to the business goals.

Knowledge, skills and experience required:

  • Personable and professional leadership style that is customer focused, and always strives to achieve a winwin scenario despite having to resolve conflict and take difficult decisions.
  • Experience of establishing strong, high performance Project and Programme Management teams with strong governance controls in an Agile environment
  • Strong influencing and communications skills able to manage stakeholders at all levels of the organisation.
  • Able to overall objectives and s