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Band 3 Administrative Assistant

3 months ago

Solihull, Solihull, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time
To provide an efficient and effective administrative support Service within the Psychological services. To assist the Team administrator with administrative and secretarial duties. To provide administrative support to the Oaks psychological service team.

The post holder will be responsible for supporting the provision of an administrative and secretarial service within the Oaks psychological services.

The post holder will also be responsible for supporting the team of professionals engaged in providing treatment to service users with Mental Health related problems.


  • To receive & respond to telephone enquiries exercising initiative in deciding whom the caller should be referred onto. Taking messages and recording both clerically and electronically.
  • To be responsible for an efficient & effective procedure for service user appointments using either the Rio system or updating appointment status within the agreed time frame.
  • To be responsible for the receipt and registration of all referrals into the service ensuring that registration is carried out immediately using the Rio, PAS system.
  • To ensure you maintain the agreed system is in place to monitor daily movement of all the team of staff.
  • To be responsible for the administration of client's clinical records within the centre ensuring accurate filing systems & timely retrieval of all documentation under the guidance of Admin Lead.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust.

Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.

We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.

We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.


Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need.

We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.

If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.