Fm Helpdesk Administrator

1 week ago

Wrexham, Wrexham, United Kingdom Jupiter Construction Full time

FM Helpdesk Administrator

Job description
Jupiter Construction are looking for a friendly, dynamic and enthusiastic Helpdesk Administrator to join our growing FM Department. We are a forward-thinking company with a strong culture and values.


The role will involve working across planned and reactive work-streams simultaneously; ensuring best practice is conducted through all activities in line with company objectives, visions and values.


The general responsibilities for the role include, but are not limited to:

  • Providing a friendly and professional point of contact for customers.
  • Handling incoming calls and managing outgoing calls as required.
  • Communicating with wider team members to ensure the best resolution, consistent with the Individual Clients Contracts.
  • Completion of administration tasks that relate to the customer contact, including entering data into the work order management system, assigning and scheduling jobs to the site engineers, both proactively and reactively as required.
  • Supporting the Facilities department in delivering a consistent and efficient service ensuring that all 8 weekly store visit schedules are up to date and that any remedial works are highlighted quickly.
  • Liaising with relevant colleagues, responding to queries, amending data and reissuing tasks as required, assisting and helping each other with work loads. Generally good working in a team.
  • Working closely with the Facilities Account Manager to develop and enhance the quality of service and reporting processes.
  • Monitoring of the work order management system to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.
  • Reviewing centralised stock levels and raise requisitions when required.
  • Maintaining electronic filing systems.
  • General office administration duties.

Qualifications and Skills:

  • Minimum of two years' experience as a Helpdesk Administrator or in a similar administration role.
  • A high level of numeracy.
  • Excellent IT skills, including Microsoft Office.
  • Outstanding communication and analytical skills.
  • Attention to detail.
  • Exceptional administration and organisational skills.
  • Construction/Facilities Management experience would be advantageous.
Please complete the online assessments to give us a clear picture of your suitability.

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

  • Canteen
  • Company pension
  • Free parking

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Yearly bonus
If this sounds like something that might interest you, please give me a call today to discuss. Vicky

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Leeds, LS15 4TA: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Experience:

  • Customer service: 2 years (required)
  • FM Experience
  • Helpdesk Experience

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Park, LS15 4TA: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 2 years (required)
  • Facilities management: 2 years (required)

Work Location:
In person

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