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IT Systems Support Administrator

4 months ago

Wrexham, United Kingdom Tritech Full time

**IT Systems Support Administrator**
Location Wrexham
Contract: Full time, Permanent

**Salary**: £27,000- £30,000
Work hours: 8.30am-5.00pm
- Monday to Thursday, 8am-1.30pm
- Friday
Benefits: Pension: 5% min personal contribution, Company contribution of 3%, Annual Leave: 25days plus 8BH, Life Assurance: 2 x annual salary death in service, Sick pay scheme.

Are you currently working as an IT Systems Support Administrator?

Have you got experience working in a Help-Desk environment, providing Tier 1 and some Tier 2 support?

Do you want to move forward in your career, with a successful reputable organisation, that is growing significantly and is investing in its infrastructure?

Working within a supportive and friendly environment, you will be joining an organisation that is investing in various areas of the business including our IT division. So, over the next 12 months, you can expect system changes, new technologies and variousprojects being implemented. The position will be based at our Wrexham
- (Wrexham Industrial Estate) with regular travel between our local Wrexham based sites.

**Duties and Responsibilities**:

- Working in a busy environment, you will be the first point of contact for IT issues and your main role will be to deal with reactive day-to-day onsite support issues for users including:

- Managing and responding to IT Support Calls
- First point of contact for IT Issues and requests
- Monitoring systems performance and troubleshooting issues
- Liaison with other company departments on IT related topics
- Installation and monitoring of Software and Hardware
- Ensuring secure and reliable network data (incl Back-up & Disaster recovery)
- Building clients and supporting users in daily IT activities
- Keeping support documentation up to date

**Why Join Us as our IT Systems Support Administrator?**
Because you will be joining a successful business, that is growing and moving forward. With the investment we are making, here you really will have a voice and can genuinely make a difference.
Here, you will have, career progression, support and autonomy and training where needed
Because, you will be joining a friendly, supportive environment that is on an exciting journey to positive transformation.

**What can you offer us?**
Being a great people person, you enjoy interacting and being visible within an organization. Having already obtained experience in an IT Support Admin capacity, within a helpdesk environment, you will have experience in:
**Essential**:

- Microsoft Server - 2008 R2 up to 2019.
- Microsoft Active Directory.
- Backup and DR.
- Virtualisation - VMWare and Hyper-V.
- AV.
- Microsoft O365 and Exchange.
- Driving License.

**Desirable**
- Terminal server experience.
- Microsoft SQL server.

**About Us**:
Founded in 1982, we are an SME size Group of companies. Leaders in our Industry, we support the Aerospace, Defence, and related industries, on a national and international basis. The group encompasses 7 sites, of which 4, including the Head office, are locatedin Wrexham, 1 in Barnstaple, 1 in Yeovil and 1 in Ilfracombe.
As a business, we are growing significantly. We are good at what we do but we recognise we can be better, therefore, we are currently on an exciting journey of positive transformation and are investing in our processes and infrastructure
We are a friendly and supportive bunch with a family feel. We have a positive culture and believe in engagement and visibility at all levels within the organisation. We believe everyone should be inclusive and have a voice.

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