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Senior 2nd Line Support Engineer

3 months ago

Grantham, Lincolnshire, United Kingdom TRILOGIC RECRUITMENT LTD Full time
This is a remote position.


Trilogic are representing an IT MSP, dedicated to bringing you fully managed IT services, secure internet connections and cloud solutions - as well as secure business communications.

Due to exceptional growth, they're looking for an
experienced 2nd line support engineer, working towards being 3rd line support.


The experienced 2nd line Support Engineer will provide high-quality BAU support and project work to a selection of clients within your designated team.

As well as skilled 2nd line support, this role will involve working closely with the 3rd line infrastructureteam as a bridge between the two groups.

We are looking for someone who wants to progress, technically, into a more senior role, and is eager to put in the work and training to get there.

Due to the bridging nature of the position, it is essential the rightperson will be on the cusp of that move, having had
significant exposure to servers, network devices, and project work.


This role is available in traditional office-based or homeworking/office hybrid models.

We will require you to travel to customer sites as needed and be available for our
24x7 remote support rota.



The role involves:

  • Experienced/senior 2nd line BAU support in a fastpaced environment.
  • Project work desktop/infrastructure/Office 365/SharePoint.
  • Desktop and server support on Windows, OS-X and Linux systems.
  • Network support on routers, switches, firewalls and other networked devices.
  • Documentation of work and systems.
  • Answering and dealing with any support calls.
  • Covering any roles during busy or shortstaffed periods.
  • Ensuring Datcom SLA's are met.
  • Extended Hours Support cover.

Requirements
Essentials:

  • Microsoft Windows Server and Desktop.


 Virtualisation technology
  • ESXi/Hyper-V
  • Azure AD and Office 36
  • Networking: troubleshooting of firewalls, routers, switches, wireless
  • PowerShell

Desirable:

  • Microsoft Endpoint Manager
  • RMM tools
  • Monitoring tools
  • OS-X
  • CentOS and Debian

Core Skills:

  • Clear, confident and professional telephone manner.
  • Excellent written English skills.
  • Excellent personal and workload organisation.
  • Be always willing to go that extra step for our clients.
  • Be able to work and communicate effectively in a busy, closeknit team.
-
Clean, full driving License.

Benefits
Benefits:

  • Company pension
  • Flexitime
  • Onsite parking
  • Hybrid Working

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday
  • Overtime