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EUC Support Engineer

2 months ago

Grantham, Lincolnshire, United Kingdom Brakes Full time
Job Summary

We are seeking an experienced EUC Support Engineer to join our Technology team on a full-time, permanent basis. As a key member of our IT infrastructure team, you will be responsible for providing 2nd line technical support to end-users, promoting excellent customer service, and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide 2nd line technical support for end-users, including troubleshooting and resolving technical issues.
  • Manage and close incidents and service requests via our helpdesk ticketing system.
  • Proactively replace end-of-life assets, ensuring the disposal or recycling of old devices.
  • Administer mobile devices via our MDM platform and SIM card connections.
  • Maintain accurate asset inventory of IT hardware, including laptops, desktops, printers, and networking equipment.
  • Ensure changes are made in accordance with our change management guidelines and policies.
  • Provide support to projects as required to deploy new technologies.
About You

We are looking for a highly skilled and experienced EUC Support Engineer with a good working knowledge of IT security, infrastructure, and service standards. You will have experience with Microsoft products, including Windows 10 and 11, Teams, Office 365, and Azure. Excellent interpersonal skills and a customer-focused approach are essential for this role.

What We Offer
  • A competitive salary and benefits package.
  • A pension scheme and generous holiday allowance.
  • Discounts on food and products through our staff shop.
  • Recognition awards and incentives.
  • Real career opportunities within a leading foodservice business.
About Brakes

At Brakes, we are committed to fostering a diverse and inclusive culture where everyone has a voice and is valued. We are passionate about food and feeding the nation, and our 8,000-strong workforce is dedicated to delivering high-quality fresh and frozen food and ingredients to our customers.