Technical Support Specialist
1 week ago
We are seeking an experienced Service Desk Engineer to join our team. As a key member of our technical support team, you will be responsible for providing high-quality support to our clients.
Key Responsibilities:
- Provide remote and on-site support to clients, including troubleshooting and resolving technical issues.
- Manage and prioritize tickets, ensuring timely resolution and escalation where necessary.
- Collaborate with the project team to resolve complex technical issues.
- Develop and maintain knowledge base articles to improve support efficiency.
- Participate in extended hours support rota, providing 24/7 coverage.
Requirements:
- Up-to-date Microsoft certifications.
- Experience with Windows Desktop support, Server support, and maintenance.
- Active Directory administration and Group policy administration.
- Microsoft 365 and Microsoft Azure support and maintenance.
- Microsoft Endpoint Manager and VMware vSphere and Horizon.
- Network support on routers, switches, firewalls, and other networked devices.
- Software support for end-user applications.
- PowerShell.
About Datcom:
Datcom is a leading provider of IT services, committed to delivering high-quality support to our clients. We are a dynamic and growing company, with a strong focus on technical excellence and customer satisfaction.
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