Technical Support Specialist

1 week ago


Grantham, Lincolnshire, United Kingdom Datcom Full time
Job Title: Service Desk Engineer 1st/2nd Line

We are seeking an experienced Service Desk Engineer to join our team. As a key member of our technical support team, you will be responsible for providing high-quality support to our clients.

Key Responsibilities:

  • Provide remote and on-site support to clients, including troubleshooting and resolving technical issues.
  • Manage and prioritize tickets, ensuring timely resolution and escalation where necessary.
  • Collaborate with the project team to resolve complex technical issues.
  • Develop and maintain knowledge base articles to improve support efficiency.
  • Participate in extended hours support rota, providing 24/7 coverage.

Requirements:

  • Up-to-date Microsoft certifications.
  • Experience with Windows Desktop support, Server support, and maintenance.
  • Active Directory administration and Group policy administration.
  • Microsoft 365 and Microsoft Azure support and maintenance.
  • Microsoft Endpoint Manager and VMware vSphere and Horizon.
  • Network support on routers, switches, firewalls, and other networked devices.
  • Software support for end-user applications.
  • PowerShell.

About Datcom:

Datcom is a leading provider of IT services, committed to delivering high-quality support to our clients. We are a dynamic and growing company, with a strong focus on technical excellence and customer satisfaction.



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