Motor Claims Handler

1 week ago


Reading, Reading, United Kingdom First Bus Full time

Are you a confident communicator with excellent organisational skills?


Transportation Claims Ltd, who are part of First Group, are looking for a Transport Claims Technician to manage an existing claims portfolio.


Welcome to First Bus
Hello.

First Bus is one of the country's largest bus operators - taking 1.6 million customers to their destinations every day.

We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information.

Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

About the role


As a Transport Claims Technician, you will be managing an existing claims portfolio in relation to insurance claims from members of the public and staff members.

This is a full-time role working 35hrs per week, Monday - Friday.


We appreciate how important it is for our employees to have the flexibility of working from home, so once you are fully trained there is the possibility working up to 2 days at home per week.


What will you be doing?

  • Managing a caseload involving property damage claims which includes credit hire, as well as handling recovery claims
  • Ensure an accurate reserve is held against the claim in accordance with the reserving policy.
  • Accountable for maintaining own caseload, dealing competently with all heads of claim
  • Produce all cheques in accordance with your cheque authority limit whilst ensuring that the cheque requisition process is adhered to
  • Ensure that all liability decisions are made using all available information and evidence. Obtain any available evidence i.e. witness statements / locus reports / police reports.
  • Escalate all queries beyond your technical and/or authority levels to your specific team referral point
  • Ensure that all relevant cases are highlighted to the large loss panel in good time and updated as and when appropriate.
  • Notify insurers of any serious incidents in accordance with their reporting criteria
  • Ensure that the diary system is used appropriately and consistently
  • Be vigilant at all times, ensuring that all potentially fraudulent claims are detected at the earliest possible stages
  • Ensure that all third party total loss claims are entered into M.I.A.F.T.R. (Motor Insurance Anti Fraud and Theft Register)
  • Undertake proper checks on all claims files before authorising payments to ensure the cheques are appropriate and correct
  • Ensure all claims are dealt with in accordance with the current legal process/guidelines
  • Audit designated claim files as directed by the Technical Claims Manager / Claims Team Leader
  • Keep up to date with legal updates and legislative changes
  • Manage own caseload of litigated files through to trial, liaising with the Head of Litigation/ Litigation Supervisor at all stages.

What are we looking for?

  • Experience working in a high volume motor claims handling environment
  • Having good knowledge of handling credit hire claims is preferred, but not essential
  • Team player, but works well on own initiative
  • Assimilates information quickly, not afraid to ask questions
  • Good communication and organisational skills
  • Intuitive problem solver
  • Demonstrable ability to listen, empathise and engage with internal and external customers
  • Excellent telephone manner
  • IT Literate
  • Relevant professional qualification preferred but not essential

Rewards & Benefits

  • Reading Town Centre office (opposite the train station)
  • Competitive salary up to £28,000 dependant on experience
  • Basic heath insurance cover (after probation period) with the option to upgrade
  • Hybrid working
  • Free bus pass for you and your family on joining
  • 25 days annual leave + bank holidays


First Xclusives
  • Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few


First My Rewards
  • Discounted train travel for you and your family after 6 months service travel as far as London/Edinburgh for £
  • Cycle 2 work scheme
  • Shares scheme
  • Generous pension scheme
  • Employee Assistance Programme 24hr, 365 days a year mental health support
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
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