Motor Claims Handler

6 months ago

Reading, United Kingdom First Bus Full time

**Are you a confident communicator with excellent organisational skills?**

Transportation Claims Ltd, who are part of First Group, are looking for a Transport Claims Technician to manage an existing claims portfolio.

**Welcome to First Bus**

Hello. First Bus is one of the country's largest bus operators - taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

**About the role**

As a Transport Claims Technician, you will be managing an existing claims portfolio in relation to insurance claims from members of the public and staff members.

This is a full-time role working 35hrs per week, Monday - Friday.

We appreciate how important it is for our employees to have the flexibility of working from home, so once you are fully trained there is the possibility working up to 2 days at home per week.

**What will you be doing?**
- Managing a caseload involving property damage claims which includes credit hire, as well as handling recovery claims
- Ensure an accurate reserve is held against the claim in accordance with the reserving policy.
- Accountable for maintaining own caseload, dealing competently with all heads of claim
- Produce all cheques in accordance with your cheque authority limit whilst ensuring that the cheque requisition process is adhered to
- Ensure that all liability decisions are made using all available information and evidence. Obtain any available evidence i.e. witness statements / locus reports / police reports.
- Escalate all queries beyond your technical and/or authority levels to your specific team referral point
- Ensure that all relevant cases are highlighted to the large loss panel in good time and updated as and when appropriate.
- Notify insurers of any serious incidents in accordance with their reporting criteria
- Ensure that the diary system is used appropriately and consistently
- Be vigilant at all times, ensuring that all potentially fraudulent claims are detected at the earliest possible stages
- Ensure that all third party total loss claims are entered into M.I.A.F.T.R. (Motor Insurance Anti Fraud and Theft Register)
- Undertake proper checks on all claims files before authorising payments to ensure the cheques are appropriate and correct
- Ensure all claims are dealt with in accordance with the current legal process/guidelines
- Audit designated claim files as directed by the Technical Claims Manager / Claims Team Leader
- Keep up to date with legal updates and legislative changes
- Manage own caseload of litigated files through to trial, liaising with the Head of Litigation/ Litigation Supervisor at all stages.

**What are we looking for?**
- Experience working in a high volume motor claims handling environment
- Having good knowledge of handling credit hire claims is preferred, but not essential
- Team player, but works well on own initiative
- Assimilates information quickly, not afraid to ask questions
- Good communication and organisational skills
- Intuitive problem solver
- Demonstrable ability to listen, empathise and engage with internal and external customers
- Excellent telephone manner
- IT Literate
- Relevant professional qualification preferred but not essential

**Rewards & Benefits**
- Reading Town Centre office (opposite the train station)
- Competitive salary up to £28,000 dependant on experience
- Basic heath insurance cover (after probation period) with the option to upgrade
- Hybrid working
- Free bus pass for you and your family on joining
- 25 days annual leave + bank holidays
- First Xclusives - Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
- First My Rewards - Discounted train travel for you and your family after 6 months service - travel as far as London/Edinburgh for £6
- Cycle 2 work scheme
- Shares scheme
- Generous pension scheme
- Employee Assistance Programme - 24hr, 365 days a year mental health support

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

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