Insurance Adjuster

3 weeks ago

Reading, Reading, United Kingdom Trinity Claims Full time

Trinity Claims, a leading claims management company in the UK, seeks an experienced Insurance Adjuster to join its team. As an Insurance Adjuster, you will play a crucial role in assessing and preparing scope of works on large loss claims. Your expertise in estimating and surveying within the insurance industry is essential for this position.

About the Role

This exciting opportunity involves attending, verifying scope and quantum on previously accepted claims, supporting network surveyors and contractors, and controlling claim spend on buildings. You will oversee large loss reinstatements while working off a task-based system, providing technical support for building damage elements of claims, and first-stage support to the Customer Services Team for claims with FOS complaints.

Key Responsibilities
  • Visit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised Person
  • Evaluate customer building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well-communicated reasons
  • First-stage support to Customer Services on FOS complaints including the writing of reports detailing the technical decision
  • Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit
  • Liaise with Trinity-approved Building Contractors to review Contract variation and/or Interim Payments; joint site visits to be arranged as required/applicable
  • Provide technical support within the Surveying Team on building repairs, methodology, and pathology
  • Validate customer invoices/quotations using Xactware as required and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies
  • To visit large loss claims and produce an accurate report and scope of works on Xactware
  • To undertake joint site visits with the Trinity Large Loss/Complex Claim Handlers, discuss and agree any issues or outstanding items relating to policy cover directly with the Policyholder
  • Audit and oversight of our Surveyor Network and Contractors with Supply Chain Manager assistance. This will include auditing their current and aged claims from cradle to grave identifying any leakage from the surveyor scope and through any variations submitted by the contractor
  • Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions, and closing claims as required
Requirements

We are looking for an individual with a minimum of 5 years construction experience, trade background considered, and Estimating/Surveying experience within insurance is essential. Experience of Xactware or other estimating software desirable. Excellent verbal and written communication skills, good organisational skills, accuracy and attention to detail, tact and assertiveness when dealing with customers who may be distressed or angry, ability to work well under pressure and meet deadlines, PC literate with good administrative skills, ability to take on increased ownership and responsibility when necessary.

What We Offer

We offer a competitive salary package including basic salary £41,822 - £43,822 (DOE) + £4,800 Car Allowance, and market-leading benefits. Additional perks include: On-site gym, Free on-site parking, Free on-site breakfast bar, Complimentary on-site snacks and soft drinks, Discretionary performance-related bonus, Life insurance cover, Enhanced company pension scheme, Cycle to Work Scheme, Employee of the month & employee of the year awards, Refer a Friend scheme, An extra day's holiday for your birthday, Paid volunteering/charity day a year, Support in your development and wellbeing, including an Employee Assistance Program (EAP), Eye test vouchers, Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs, Social events

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