Claims Adjuster

1 week ago


Reading, Reading, United Kingdom Trinity Claims Full time
Company Overview

Trinity Claims is a leading claims management company based in the UK, dedicated to delivering innovative solutions for insurance companies. Our team of experts has a proven track record of success in designing and implementing effective claims strategies.

Salary and Benefits

The successful candidate will receive a competitive salary of £41,822-43,822 (DOE) + £4,800 car allowance, as well as market-leading benefits, including 25 days annual leave, on-site gym, free parking, and more.

Job Description

We are seeking an experienced Claims Adjuster to join our team in the Reading/Oxford region. As a key member of our surveying team, you will be responsible for attending risk addresses, assessing claims, and preparing scope of works. You will also work closely with our network surveyors and contractors to control claim spend and oversee large loss reinstatements.

Your primary responsibilities will include:

  • Visiting risk addresses and making claim assessments to determine validity and quantum of losses.
  • Evaluating customer building claims, providing detailed explanations for declining or part-refunding claims, and supporting the Customer Services Team on FOS complaints.
  • Liaising with Trinity-approved Building Contractors to review contract variations and interim payments, arranging joint site visits as needed.
  • Providing technical support within the surveying team on building repairs, methodology, and pathology.
  • Validating customer invoices/quotations using Xactware, discussing costs with policyholders to ensure fairness and reasonableness.
Required Skills and Qualifications

To succeed in this role, you must have:

  • A minimum of 5 years construction experience, preferably with a trade background.
  • Estimating/surveying experience within the insurance industry, with expertise in Xactware or other estimating software.
  • Excellent verbal and written communication skills, with the ability to work well under pressure and meet deadlines.
  • Tact and assertiveness when dealing with customers who may be distressed or angry.
Benefits

In addition to the salary and benefits mentioned earlier, we offer a range of perks, including:

  • On-site gym and fitness center.
  • Free on-site parking and breakfast bar.
  • Complimentary snacks and soft drinks.
  • Discretionary performance-related bonus.
  • Life insurance cover and enhanced company pension scheme.
  • Cycle-to-work scheme and employee discounts.

We pride ourselves on being an equal opportunities employer, committed to attracting and retaining talented individuals from diverse backgrounds.



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