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Volunteer Co-ordinator

1 month ago

Manchester, United Kingdom Manchester Central Foodbank Full time
Volunteer co-ordinator

Hours: 17.5 hours per week, flexi work applies

Starting salary:
£12.45 per hour / £11,326.76 per year. This equates to £22,653.52 pro rata (based on a 35 hour week)

Application Deadline: 5pm Friday 20th January

Interviews:
Interviews will be held in Central Manchester at the end of January 2023.

Start date:
As soon as possible following interview.

Responsible to:
Operations Manager, overseen by the Board of Trustees.

Locations:
This role will require a mix of home working, office working and travel around Central Manchester. Work related travel (excluding commuting) will be reimbursed. The main locations are

  • St Peters House, Oxford Road, Manchester, M13 9GH (office base)
  • 93 Church Lane, Harpurhey, Manchester M9 5BG
  • St Clements Church, Openshaw, M11 1HF
  • APEX Self Storage Ardwick, M12 6JQ

Manchester Central Foodbank
At Manchester Central Foodbank we support people living in Manchester who are experiencing food poverty. Our work is referral based, so clients have support alongside the immediate need for food.

We offer a signposting service / referrals to other agencies, providing a listening ear as well as providing a 3 day emergency food parcel.

The food parcels are personalised to suit the numbers, ages, and dietary requirements of the people in the household.


We rely on volunteers to carry out a variety of roles in the foodbank including session volunteers, stock sorting, social media, fundraising, driving and many more.

Our volunteers are a mix of regular volunteers, one off volunteers and teams of corporate volunteers. This role is crucial to our service delivery.

Role Summary
You will support the work of a busy Trussell Trust affiliated foodbank, based across Central, East and North Manchester.

The primary responsibility of the volunteer co-ordinator is to recruit, retain and manage our volunteers. We currently have a team of approximately 20 regular volunteers, plus teams of corporate volunteers for one off opportunities. We are looking to grow this team and develop our volunteer programme.

You will be office based, with travel to meet volunteers at foodbank sessions, our warehouse and meetings across Manchester. Some working from home is allowed with the agreement of your manager.

We also expect the post-holder to lead one foodbank session per week. This involves managing referrals and stock for that session. It is a client facing role, listening to the needs of our clients alongside providing food parcels.

Key Responsibilities

  • Managing a team of up to 50 volunteers, providing support and supervision, training, team meetings and scheduling of rotas.
  • Recruiting a diverse range of volunteers.
  • Inducting and training new volunteers.
  • Writing a quarterly volunteer newsletter.
  • Managing volunteer data through Google Drive and our online volunteer management system (Assemble).
  • Working with the staff team to identify and write role descriptions for new volunteering opportunities.
  • LIaising with corporate organisations regarding volunteering opportunities
  • Acting as clientfacing session lead at least once per week; speaking to clients, managing a small team of volunteers, providing food parcels and handling sensitive information.
  • Work with the operations manager on other administrative tasks, such as managing referral information.
  • Work as part of a team with other staff and volunteers, supporting with cover and additional tasks where necessary.

Person Specification

Essential Skills and Experience

  • Experience of managing volunteers.
  • Understanding of the legal status and rights of volunteers.
  • Excellent organisational and time management skills in order to coordinate your own workload and schedule, effectively managing multiple priorities and deadlines.
  • Excellent written and verbal communication skills with other staff members, volunteers, donors, and clients.
  • An enthusiasm for all aspects of work at Manchester Central Foodbank, and the flexibility and willingness to get involved with projects and tasks that may sit outside of logistics and stock management.
  • Experience of working with volunteers or involvement in community projects.
  • A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.

Desirable Skills and Experience

  • Knowledge of legislation and guidelines related to health and safety, manual handling and food safety.
  • Confidence in public speaking.
  • Willingness to undertake professional development.

Essential Behaviours and competencies

  • The ability to communicate and work with people with a range of backgrounds, views, and interests and build ongoing relationships and trust.
  • Integrity and honesty
  • Demonstrate a commitment to the values of Manchester Central Foodbank and the Trussell Trust.
  • Empathy and confidence when working with people who are experiencing financial and/or personal hardship.
  • Passionate ab

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