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Full Time Customer Service/administrator

3 months ago

Aberdeen, Aberdeen City, United Kingdom Berry Recruitment Full time
Berry Recruitment are currently recruiting for a Full Time Customer Service/Administrator within a Contact Centre based in Aberdeen.

Role Overview:

To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward,routine services often as part of a team engaged in similar activities.

This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.


Key Responsibilities:

  • Learn the procedures and understand parameters of producing a quality output.
  • Process work to the defined level of quality.
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
  • To schedule and prioritise allocated work on a daily basis.
  • Distribute information and when required, work to the other team members or groups.
  • Identify and suggest areas of improvement.
  • Maintain and update information held on a data base or manually.
  • Support line management on any additional admin when required.
  • Liaise with internal/external clients.
  • Print/post data/reports/invoices daily.
  • Maintain records for audit purposes.
  • Ensure deadlines are met.

Hourly pay rate:
£10.40 per hour

The contract is initially for 6 months.

Working hours are 8-4.30pm Monday to Friday

Please contact Lauren at Berry Recruitment, King's Lynn for more information,