Customer Service Representative
1 week ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at the Bon Accord Centre. As an integral member of our customer services team, you will be responsible for providing exceptional information and customer service to the general public and shoppers at the Information Hub and throughout the mall.
Key Responsibilities
- Provide excellent customer service to the general public in a warm, friendly, and efficient manner.
- Develop a thorough knowledge of the centre, its stores, and car parks to effectively deal with customer enquiries.
- Source relevant information online quickly and efficiently to assist with tourism, retail, and transport enquiries.
- Promote and sell the Aberdeen gift cards, handling sales and explaining terms and conditions to customers.
- Liaise with retailers and centre management to ensure clear and consistent communication.
- Manage and assist in the display of marketing materials in the centre, including posters, leaflets, and store guides.
- Review the centre website and app to ensure they are up-to-date and relevant, and assist the marketing team in effective use of social media platforms.
- Maintain and process season parking passes, ensuring accurate and timely administration and records.
- Assist the commercial manager in mall retailing administration, completing tasks to a high standard and in a timely manner.
- Monitor activity within the mall, requesting support from cleaners and security as needed.
- Ensure the Information Desk is clean, tidy, and welcoming.
Candidate Requirements
- Positive and professional attitude
- Excellent customer service skills
- Good interpersonal and communication skills
- Approachable and friendly manner
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