Customer Service Agent
1 week ago
Customer Service Agent - Pet Insurance
Salary:
£20,319 pa (plus bonuses)
Location:
Lakeside, Portsmouth
- 6 weeks Training
We are seeking dedicated people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office.
If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.
Responsibilities:
- Answering customer calls
- Production of customer, affinity, and veterinary correspondence
- Collating and posting of documents
- Maintaining a consistent and energetic approach and building rapport with customers
- Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims and then produce the cheques.
- To manage the customer through the lifecycle of their policy from quote/sales
- Excellent customer service
- Resilience within a busy working environment
- Prioritisation skills
- Ability to multitask
- Work well under pressure
- Full training provided in the role
We offer comprehensive training and coaching in a supportive environment to help advance your professional career, all while having fun and making a difference in the lives of pet owners and their companions.
Hybrid Work Arrangement:
Once probation targets are met, you'll have the flexibility to work both in the office and remotely.
Benefits:
- Collaborative and fastpaced work environment
- Competitive salary progression scheme
- 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
- Health Cash Plan
- Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
- Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
- Employee discount and cashback scheme for shopping, dining, travel, and more
- Life Assurance (4x annual salary)
- Structured learning and development pathway
- Employee referral program
Shift Pattern:
Full Time 37.
5 hours per week on a 3-week rotational shift pattern:
- Week 1: Monday to Friday 8am4pm
- Week 2: Monday to Friday 9am5:30pm with a halfday on Saturday with a day off in the week in lieu
- Week 3: Monday to Friday 12pm8pm
Job Types:
Full-time, Permanent
Salary:
£20,319.00 per year
Benefits:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Onsite parking
- Referral programme
- Shuttle service provided
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location:
In person
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