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Pet Insurance Agent

3 months ago

Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time
Are you looking for a office job, to gain valuable experience and expand your skillset?

Do you want to work for a professional and progressive company that really focuses on its employees?


I am working with a fantastic, forward-thinking, and rapidly growing company that are looking for someone with an equally fantastic personality.


This company is offering a great opportunity for someone to gain hands on customer service experience in an office-based environment.

The company are a leading insurance provider and offer an extremely supportive environment.

Pet Insurance Agent - Entry Level

Salary:
£22,300 (plus bonus)

Location:
Lakeside, Portsmouth

Start Date:
Early April 2024

The Role


To ensure the efficient and professional handling of all aspects of pet insurance including service and claims by corporate and affinity partner service standards.


Responsibilities:

  • Answering customer calls
  • Production of customer, affinity, and veterinary correspondence
  • Collating and posting of documents
  • Maintaining a consistent and energetic approach and building rapport with internal and external customers
  • Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims and then produce the cheques.
  • To manage the customer through the lifecycle of their policy from quote/sales and inception, MTA's and renewals the claims process.
  • Excellent customer service
  • Resilience within a busy working environment
  • Prioritisation skills
  • Ability to multitask
  • Able to think on your feet
  • Work well under pressure

Hours:
Full Time 37.

5 hours per week on a 3-week rotational shift pattern:

  • Week 1: Monday to Friday 8am4pm
  • Week 2: Monday to Friday 9am5:30pm with a halfday on Saturday with a day off in the week in lieu
  • Week 3: Monday to Friday 12pm8pm

Job Types:
Full-time, Permanent

Salary:
£22,300.00 per year

Benefits:

  • Additional leave
  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person