Customer Service Advisor

1 week ago


Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time
Customer Service Agent - Entry Level

Starting salary: £22,308

Location: Lakeside, North Harbour, Portsmouth

Full Training Provided

About the job: We are seeking individuals with a strong interest in animals to join our dynamic team at our office in Portsmouth Lakeside. If you are ready for a new challenge and want to begin your career in an office setting, we are interested in hearing from you. As a customer service agent, you will support customers with their pet insurance inquiries, concerns, policy updates, and new business requests. This position includes comprehensive training and opportunities for future advancement in a supportive and welcoming team.

Role responsibilities:
  • Responding to customer calls and addressing inquiries, policy updates, and new business requests
  • Guiding customers through the various stages of their insurance policy
  • Communicating with customers via phone and email
  • Performing administrative tasks
  • Working closely with veterinary practices, breeders, and policyholders

Requirements:
  • Prior experience in customer service, with retail or hospitality background being a plus
  • Comfortable handling customer interactions over the phone
  • Hardworking and personable
  • Ability to thrive in a fast-paced work environment

Benefits:
  • Welcoming and collaborative work atmosphere
  • Competitive salary advancement program
  • 25 days of annual leave plus Bank Holidays, with an option to purchase three additional days
  • Health Cash Plan
  • Free onsite parking and shuttle service from central Portsmouth locations
  • Modern office at Lakeside with Wellness Wednesday and Street Food Thursdays
  • Employee discounts and cashback opportunities for various purchases
  • Life Assurance (4x annual salary)
  • Structured learning and development opportunities
  • Employee referral program

Work Hours: Full-time position with 37.5 hours per week on a 3-week rotating shift schedule:

Week 1: Monday to Friday 8am-4pm

Week 2: Monday to Friday 9am-5:30pm, with a half-day on Saturday and a day off during the week

Week 3: Monday to Friday 12pm-8pm

Note: No vacation time can be taken within the initial 4-6 weeks of training

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