Customer Advisors

1 week ago


Portsmouth, Portsmouth, United Kingdom Blue Arrow Full time
Are you looking to enhance your career as a Customer Advisor?

We are currently looking to recruit 8 Customer Service advisors in Portsmouth.

This is a fantastic opportunity to work for one of the UK's largest utilities providers.

Job role:
Customer Advisor x 8

Length of assignment: 3 months

Pay: 12.72 p/h (PAYE)

Location:
Office based in Portsmouth

Benefits:

  • 2 weeks training
  • Inhouse buddy system for extra support
  • Weekly pay
  • Holiday accrual
  • Great transport links to site (by train or bus services)
  • Parking on site

Job role summary:


Advisors will be working in the connections team who are the first point of contact for customers wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property.


Main duties:

  • Inbound call handling
  • Accurate use of multiple systems at once
  • Liaise with customers regarding general engineering enquiries
  • Taking over the phone payments for all chargeable works

Experience and skills required:

  • Experience within a busy inbound contact centre environment
  • Must have a high level of accuracy & compliance and be IT literate as will be using multiple systems at once
  • High organisational Skills
  • Skills to manage own workload
  • The ability to work to/meet deadlines
  • Experienced with working in fast paced environments


Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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