Customer Service

1 week ago


Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

The Premier team is responsible for ensuring all vehicles service, maintenance and repair is booked to the manufacture service schedule, to the client requirement and within our preferred network.

The role is pivotal in building and maintaining effective client relationships and delivering the lead in customer experience.

Effective communication with internal teams is essential in exceeding our client expectations and customer satisfaction measured through our net promoter and customer satisfaction scores.


Requirements:

  • Making electronic bookings for vehicles' service, maintenance and repair work.
  • Liaise with internal departments and external partners to resolve customer queries in an effective and efficient manner.
  • Ensuring compliance and security procedures are adhered to.
  • Adhere to client SLA's and KPI's.
  • Take ownership of customers queries and complaints, using your own initiative and seeing it trough to resolution.

Essential Skills

  • Strong customer focus, first time resolution
  • Effective complaint handling experience and ability
  • Organised to manage own workload
  • Problem solving, solutions focused
  • Selfmotivated with enthusiasm to succeed
  • Excellent attention to detail

Desirable Skill

  • Proven telephone experience in a similar environment

Ideal Attributes

  • Can work as a team member but also by themselves
  • Able to adapt to customer and business challenges
  • Works from own initiative and drives for first time resolution
  • Effective communicator with good empathetic approach
  • Good team player
  • Selfmotivated to deliver consistent high levels of customer service
  • Team player

Benefits

  • Competitive Starting Salary
  • Annual bonus
  • A fantastic pension starting at 4% employee contribution, with the company putting in 11%. This can increase to employee putting in 6% with the employer putting in 15%.
  • Retail discounts
  • 25 days holiday + bank holidays per calendar year
  • Free onsite car parking
  • Wellbeing hour each month
  • Discounts on Toyota & Lexus cars
  • Life assurance scheme
  • Employee assistance programmes
  • Hybrid Working Policy 2 days WFH per week should the employee want to
  • Enhanced maternity & paternity benefits
  • Wellbeing events
  • Hours are 37.5 hours per week Monday
  • Friday

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