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Customer Service Representative
1 week ago
Customer Service Representative
Location:
Hampshire
Hours of work: 40
Contract Type:
Permanent
We need to hire for the role of Customer Service Representative because this position is crucial for the seamless operation and success of our 24x7x365 Service Centre.
Are you ready to seize an extraordinary opportunity as a Customer Service Representative? Join our dynamic team and become an invaluable asset in the seamless operation of our 24x7x365 Service Centre.
Your primary goal will be to carry out tasks with utmost effectiveness and efficiency, ensuring the delivery of exceptional Helpdesk services.
Your dedication will be the key to achieving unparalleled levels of customer satisfaction. With meticulous attention to detail, you will play a pivotal role in executing tasks and maintaining smooth operations.This is your chance to make a significant impact in the realm of customer service. Don't miss out on this remarkable opportunity to unleash your potential and be a part of something truly extraordinary
Key Responsibilities
- Ensure all jobs are processed in line with the agreed SLA's and priority response times
- Administer the MyMCS system, ensuring information is correct and kept up to date
- Liaise with sitebased contacts to ensure jobs are closed off in a timely manner
- Ensure the customer is kept aware of the progress of a job and any reasons for delay
- Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires
- Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
- Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
- Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation
Professional and Personal Competencies/Qualifications
- Outstanding active listening skills
- Ability to effectively communicate at all levels both verbally and in writing
- Data input accuracy and speed
- Excellent customer service orientation with a good understanding of customer complaint handling
- Confident and assertive telephone manner
- Enthusiastic and effective team player
- Flexibility to adjust working patterns according to business needs
- Accurate administration skills
- Receptive to change
- Ability to learn quickly
- Ability to work with a number of different systems consecutively
- Working knowledge of Microsoft Excel and Word
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team on
Job Types:
Full-time, Permanent
Work Location:
In person
Reference ID: 114012
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