Customer Service Representative

1 week ago


Portsmouth, Portsmouth, United Kingdom ISS Facility Services Full time

Customer Service Representative

Location:
Hampshire


Hours of work: 40

Contract Type:
Permanent


We need to hire for the role of Customer Service Representative because this position is crucial for the seamless operation and success of our 24x7x365 Service Centre.

The primary objective of this role is to provide exceptional Helpdesk services and ensure unparalleled levels of customer satisfaction.


Are you ready to seize an extraordinary opportunity as a Customer Service Representative? Join our dynamic team and become an invaluable asset in the seamless operation of our 24x7x365 Service Centre.

Your primary goal will be to carry out tasks with utmost effectiveness and efficiency, ensuring the delivery of exceptional Helpdesk services.

Your dedication will be the key to achieving unparalleled levels of customer satisfaction. With meticulous attention to detail, you will play a pivotal role in executing tasks and maintaining smooth operations.

This is your chance to make a significant impact in the realm of customer service. Don't miss out on this remarkable opportunity to unleash your potential and be a part of something truly extraordinary

Key Responsibilities

  • Ensure all jobs are processed in line with the agreed SLA's and priority response times
  • Administer the MyMCS system, ensuring information is correct and kept up to date
  • Liaise with sitebased contacts to ensure jobs are closed off in a timely manner
  • Ensure the customer is kept aware of the progress of a job and any reasons for delay
  • Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires
  • Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
  • Demonstrate extensive knowledge, understanding and awareness of facilities management issues effectively interpreting the described situations to enable a satisfactory resolution to customer requests
  • Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation

Professional and Personal Competencies/Qualifications

  • Outstanding active listening skills
  • Ability to effectively communicate at all levels both verbally and in writing
  • Data input accuracy and speed
  • Excellent customer service orientation with a good understanding of customer complaint handling
  • Confident and assertive telephone manner
  • Enthusiastic and effective team player
  • Flexibility to adjust working patterns according to business needs
  • Accurate administration skills
  • Receptive to change
  • Ability to learn quickly
  • Ability to work with a number of different systems consecutively
  • Working knowledge of Microsoft Excel and Word

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Permanent

Work Location:
In person

Reference ID: 114012

  • Portsmouth, Portsmouth, United Kingdom OMNI Full time

    Customer Service RepresentativeLocation: PortsmouthHours of work: 40Contract Type: PermanentJoin ISS Facility Services as Customer Service Representative on one of our premier banking contracts. As a valued member of our team, you'll spearhead the delivery of comprehensive Helpdesk solutions across a diverse portfolio of clients.As our Customer Service...


  • Portsmouth, Portsmouth, United Kingdom Safeaid Ltd Full time

    PurposeContribute to thriving team of people who have the customer at the centre of everything they do. We insist on a high standard of work and reward well all those who deliver. You will need to hold yourself accountable to hit daily targets and to go the extra mile every day. It is a fast-paced environment where urgency and working efficiently will be...


  • Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time

    Calling entry-level candidates who are seeking their first professional office opportunityWe're seeking friendly and enthusiastic people to join their administration and customer service teams. As an admin/ customer assistant, you will contribute to the daily activities of the service team, working within a busy environment to help achieve first-class,...


  • Portsmouth, Portsmouth, United Kingdom Xerox Full time

    The Technical Service Representative (TSR) is Responsible for installation, maintenance and repair of products and systems including hardware, software, networking products and operating systems. The role provides complete support coverage for equipment assigned to a customer in order to maintain the highest possible up-time for the customer. While the...


  • Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service AdvisorStart Date: ImmediateLocation: PortsmouthSalary: £12.00 per hour entreThis is a temporary position to start asap, and we have positions for as little as 3 months, 6 months through to 12 months.Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following. Monday to Friday, 8am to 4.30...


  • Portsmouth, Portsmouth, United Kingdom Unify Full time

    Our client is looking for a Sales Development Representative to join the team at their Portsmouth office, to start immediately. At Rollo, we know that the key to growth is a high-performing sales team. That's why we're seeking a qualified sales development representative (SDR) to find and screen potential customers who could benefit from our marketing...


  • Portsmouth, Portsmouth, United Kingdom Peta Ltd Full time

    About The Role:Are you a good communicator with an excellent telephone manner? Do you have a customer focused approach to work and excellent organisational skills? If so, the Customer Service Administrator Apprentice role may just be for you.Motor Marketing Limited are working with PETA Ltd to recruit and train a Customer Service Administrator Apprentice....


  • Portsmouth, Portsmouth, United Kingdom toob Ltd Full time

    toob is a new full-fibre broadband provider on a mission to transform the South of England's internet experience by delivering the fastest broadband. toob have a bold plan to open its network to more than a million premises across the South of England over the next 10 years and want to play an active role in helping the communities around the area to...

  • Customer Services

    1 week ago


    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Full time

    Job Title: Customer Service Executive Company: Dynamite Recruitment This exciting opportunity offers a mixture of remote work and office presence, allowing you to enjoy a balanced 2 days at home and 3 days in the office. It's a dynamic role where you will handle a variety of customer inquiries through email and telephone, ensuring a diverse and engaging...

  • Customer Services

    1 week ago


    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Full time

    Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices.Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Note: This is a varied position where 80% of your enquiries will be email based the other 20% will be telephone based and no two enquiries will be the...

  • Customer Service

    1 week ago


    Portsmouth, Portsmouth, United Kingdom Wild Recruitment Full time

    mtcustomerserviceadv_ :Salary Package: NegotiableLocation: Portsmouth, EnglandConsultant: Martha ThompsonPosted: 01/05/2024Description:Do you have exceptional customer service skills within a car dealership or automotive industry?Do you work within a fast paced environment and feel ready for a new challenge?We are looking for a resilient and proactive...

  • Customer Services

    1 week ago


    Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Hybrid working; This position will allow you to work 2 days at home and 3 days in the offices. Note: This is a varied position where 80% of your enquiries will be email based the other 20% will be telephone based and no two enquiries will be the same .Salary : £25000 plus a 5 % bonus Plus Fantastic benefits which are listed below :Hours :Monday – Friday,...

  • Customer Service

    1 week ago


    Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    The Premier team is responsible for ensuring all vehicles service, maintenance and repair is booked to the manufacture service schedule, to the client requirement and within our preferred network.The role is pivotal in building and maintaining effective client relationships and delivering the lead in customer experience. Effective communication with internal...

  • Customer Service

    1 week ago


    Portsmouth, Portsmouth, United Kingdom Workshop recruitment Full time

    PortsmouthTemp to Perm£21,750Have you worked within customer Services, have good computer skills and like to develop a career within a contact centre? - If so, this may be ideal for youWorking in a call centre environment receiving calls from clients, trades and subcontractors you will be tasked to scheduling appointments and coordination of services.Duties...

  • Customer Service

    1 week ago


    Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time

    Do you want to work for a professional and progressive company that really focuses on its employees?Do you have a passion for delivering excellent service and/or animals?I am working with a fantastic, forward-thinking, and rapidly growing company that are looking for someone with an equally fantastic personality.This company is offering a great opportunity...


  • Portsmouth, Portsmouth, United Kingdom STEM Recruitment Full time

    Job Location: The South / South-West - covering areas such as in Portsmouth, Southampton, Surrey, Hampshire, Bath, West Sussex, or West BerkshireJob Salary: Extremely Competitive Basic pay + uncapped commission and £10k bonus depending on sales performance and £6k car allowanceJob Sectors:Scientific Sales / Biology / Biochemistry / Science Sales / Sales...


  • Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Service AdministratorLocation: PortsmouthSalary: £22,000 per annumPlus, fantastic benefits which include but are not limited to Holiday pay Free car parking Fantastic progression opportunities PensionHours of work: 08:30am - 17:30pmStart Date: Immediate start availableThis is a temporary to remain permanent after 13 weeks positionDynamite...


  • Portsmouth, Portsmouth, United Kingdom Huntress Full time

    Customer Service Advisor (No Sales) - Portsmouth£ £13.10 per hour + Holiday pay3 days in the office, 2 days WFH once training has been completed.Our client is looking to recruit a Customer Service Advisor to support their busy award winning contact centre. Renowned for excellence in delivering value and a high-quality service, they pride themselves on...


  • Portsmouth, Portsmouth, United Kingdom Liberty Recruitment Group Full time

    If you have worked in customer services and are a strong communicator with good organisational skills – we'd love to hear from youLiberty Recruitment Group is absolutely delighted to be partnering with our global client in their search for a Customer Service Coordinator to join their busy, supportive team This is a full time, permanent position and is...


  • Portsmouth, Portsmouth, United Kingdom wild recruitment Full time

    Do you have a passion for customer service and believe you can provide an excellent experience?Are you from a customer service background and are looking to develop your career further?If so, look no further.Our client that is the leader within their field are looking for individuals that will provide support to an outstanding service which will play a...