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Customer Service
3 months ago
Portsmouth
Temp to Perm
£21,750
Have you worked within customer Services, have good computer skills and like to develop a career within a contact centre? - If so, this may be ideal for you
Working in a call centre environment receiving calls from clients, trades and subcontractors you will be tasked to scheduling appointments and coordination of services.
Duties include
- Receiving appointments over the telephone, schedule and book appointments to available appointment slots, record accurate, timely and valuable appointment information into the job management systems and database.
- You will also communicate with our Direct Operatives and Subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed.
Responsibilities
- Providing the process of delivering the perfect repair for the customer.
- To record accurate, timely and valuable information directly into Job Management Systems and Database, or any other system(s) used to deliver the service
- To send trades who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time.
- To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.
Skills
- A professional and courteous telephone manner at all times irrespective of the situation and escalate to your supervisor for support if required.
- Able to deal with lots of activity, remain focused on the call/appointment you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
- Have good computer skills in MS Office and be comfortable and a quick learner in using job management systems.
- Have good typing skills and be able to record information straight into the job management systems.
- Be a team player, flexible in your working hours to support the delivery of the service, reliable and dependable.
Knowledge
- Basic knowledge of building maintenance trades. (Desirable)
- Good understanding of the Geographical Portsmouth City. (Desirable)
Experience
- Experience of working in a customer service or office environment.
Working Hours
(Contracted to work between 8am-7pm but currently only needed to work the hours below)
Rolling shift pattern
- 8.30am 5pm
- 9.30am 6pm
