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Customer Service Representative

2 months ago

Portsmouth, Portsmouth, United Kingdom HMRC Full time
Job Overview

Role Summary:
As a Customer Services Advisor at HMRC, you will play a vital role in supporting customers with their tax-related queries and providing financial assistance to families and individuals.

Key Responsibilities:

  • Handle customer inquiries and provide accurate information on tax-related matters.
  • Assist customers with their tax obligations and provide guidance on tax relief and exemptions.
  • Process customer correspondence and respond to queries in a timely and professional manner.
  • Work collaboratively with colleagues to resolve customer issues and improve service delivery.
  • Contribute to the development of service improvement initiatives to enhance customer experience.


Why Join HMRC?

At HMRC, we have a critical purpose in supporting the UK's public services. Our team of dedicated professionals works tirelessly to ensure that customers receive the support they need to manage their tax affairs. As a Customer Services Advisor, you will be part of a dynamic team that is committed to delivering exceptional customer service and making a positive impact on people's lives.



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