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Patient Pathway Coordinator

3 months ago

Westcliff, Southend-on-Sea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

We are looking for a permanent Full-Time Patient Pathway Coordinator to work within the division of Theatre and anaesthetics (Pain Management), based at Southend Hospital to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.


You will provide administrative support to clinical staff within the Pain Management POD, including Consultants, Surgical Care practitioners, and Junior doctors, ensuring effective coordination of their diaries, etc.

This will include the management of waiting lists, overseeing outpatient activity, and ensuring appropriate action with regards to cancellation and re-instating of commitments in line with planned and unplanned leave.


Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.


Manage admitted and non-admitted waiting lists to ensure targets are maintained and patients are booked in accordance with wait times and clinical priority.

Utilise computerised tracking systems to monitor and follow-up investigation results.

Liaise with teams outside of the specialty e.g. GPs where appropriate to ensure seamless patient journey.

Ensure patient information is maintained and updated on the appropriate patient information system.


Monitor patient attendance to appointments and re-arrange/book further appointments as required and manage the booking of patient admissions and pre-assessment appointments.


Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.


From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be.

Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.


We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.