Aftersales Specialist

2 weeks ago


London, Greater London, United Kingdom Car Planet Full time

Job Title:
Aftersales Specialist

Reporting to:
Aftersales Specialist

Department:
Aftersales

We are looking for a detail-oriented Complaints Handler to join our dynamic Car Supermarket team.

As a key member of the Aftersales department, you will play a crucial role in managing and resolving customer complaints, ensuring a high level of customer satisfaction, and maintaining the company's reputation across various review platforms such as Google and Trustpilot.


Responsibilities:

  • Handle and resolve customer complaints efficiently, ensuring a positive outcome that aligns with the company's values.
  • Ensuring deadlines and targets are achieved whilst maintaining a high quality of service
  • Monitor, manage, and respond to reviews on platforms like Google, Trustpilot, and others, maintaining a positive image of the company.
  • Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out.
  • Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation.
  • Delegate repairs and liaise with our Warranty Company.
  • Arrange refunds of repairs direct to customers.
  • To negotiate and authorise refunds of insurance products and guarantee's direct to customers.
  • Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports.
  • Managing 12 vehicle technicians, assign job cards and liaise with parts advisor/workshop manager at prep centre

Working Days and Hours

  • Monday to Friday: 08:30 17:30

Pay:
£30,000.00 per year

Benefits:

  • Company events

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Rickmansworth, WD3 3RT: reliably commute or plan to relocate before starting work (required)

Experience:

  • Car Sales /
Customer Service: 2 years (required)

Work Location:
In person
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