Medical Administrator

2 weeks ago

Stevenage, Hertfordshire, United Kingdom King George & Manor House Surgeries Full time

Job Summary
Process incoming and outgoing mail

Accurately clinically coding data on SystmOne into the patient record

Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action

Inputting and extracting data as required to support practice reports

Filing and storing records as required

Photocopying documentation as required

Process changes to patient registration, deduction of record and new patient registration

Scanning of patient related documentation and attaching scanned documents to patients' healthcare records

Inputting data into patients' healthcare records as necessary

Answering incoming telephone calls, transferring calls or dealing with the caller's request appropriately

Carrying out system searches as requested

Maintaining a clean, tidy, effective working area at all times

Supporting all clinical staff with general administrative tasks as requested

Generic Responsibilities
All staff at King George & Manor House Surgeries have a duty to conform to the following:

Equality, Diversity & Inclusion


A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety.

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.


Confidentiality
This practice is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.


Quality & Continuous Improvement (CI)


To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it.

By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.


This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision.

We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.


Induction Training


On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.


Learning and Development

Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments.

Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.


Service Delivery


Staff at King George & Manor House Surgeries must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times.

Staff will be given detailed information during the induction process regarding policy and procedure.

Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.


Professional Conduct
At King George & Manor House Surgery staff are required to dress appropriately for their role.

Leave
All personnel are entitled to take leave. This role attracts 25 days per year plus bank holidays.

Job Types:
Part-time, Permanent

Salary:
£10.42 per hour

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

Application deadline: 29/02/2024

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