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Capability & Service Now Lead
3 months ago
Job Description:
Job Title:
Capability & Service Now Lead
- Location: London
- Contract: Permanent
- Capability and ServiceNow Lead is accountable for the overall technology related capability agenda across Employee Experience as well as overseeing and prioritizing delivery of small enhancements to core HR systems in order to continuously improve the employee experience. The Lead is responsible for ensuring alignment of all BAU enhancements performed to HR systems and managing close cooperation with D&T & GBO Process automation team.
Top responsibilities
- Embed the EE HR Portal as the One Stop Shop for all Employee HR Requests, Information needs
- Extend Journey designs and automated form functionality to enhance the employee experience
- Design business processes utilizing ServiceNow functionality (cases, tasks, surveys, automated workflows, automated notifications, reporting, dashboards, knowledge, user criteria, business rules, form views, portal).
- Partner within First Point, GPO's & Workstream Leads to take data driven decisions for enhancement opportunities (Case Volumes, Search Volumes)
- Manage and report on HR Portal Performance* incl. feedback, usage, user journey MI etc
- Monitor Trends and Data Analytics to enable further Self Service opportunities
- Ownership for continuous Improvements & Maintenance Requirements (projects & BAU) working with GPOs and HR/IT stakeholders as required
- Manage Communication Campaigns weekly /monthly in collaboration with GPOs
- Ownership for Portal Real Estate e.g. widgets, service catalog, banners, announcements etc
- Designing and developing/configuring workflows, forms, scripts, and underlying logic, regularly reviewing and building ServiceNow requirements.
- Building test plans for unit and regression testing for implemented solutions.
- Reviewing and managing incoming Incidents and Changes relating to the ServiceNow platformAbout You 7+ years of experience in ServiceNow Design, development & implementation
- Experience in business process automation platform
- Experience in a fast pace, rapidly changing global organization
- Ability to configure the ServiceNow platform to the needs of the customer
- Experience translating business needs into design requirements for the ServiceNow platform
- Experience designing sustainable business processes for ongoing maintenance of the platform in our BAU support teams, and ensured an excellent working relationship between our external ServiceNow technical support resource and our new Capability Team
- Experience managing team of specialists, providing guidance and direction for continued employee experience focusDiversity & Inclusion
- Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
- We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
- Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including parttime, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
Worker Type:
Regular
Primary Location:
1HQ
Additional Locations:
Job Posting Start Date:
:00
