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Pensions Administrator
3 months ago
Pensions Administrator - Salary of up to £22,000
Location:
Norwich
As part of this role you will be expected to liaise with customers over the phone, so previous experience of speaking with customers is essential.
A bit about the job:
Working as a Pensions Administrator you will be owning and leading on schemes from inception through to ongoing administration on behalf of our trustees and policy holders as well as using data to remove complexity from our process, automating where possible, and driving this forward.
We would also expect you to take personal accountability for the generation of all manual calculations and literature for bespoke individual quotes and owning customer demands from start to finish, giving them confidence in Aviva.
Another key part of your position would be deciphering and interpreting multiple scheme benefit specifications, pension's legislation and system constraints to service demand, whilst crafting an environment that promotes dedication, passion and energy.
Skills and experience we're looking for:
- Exceptional mathematical skills are essential
- you will ideally hold a relevant qualification to demonstrate your capability (e.g. a mathematical-focused degree or equivalent)
- Excellent Microsoft Excel and Word skills
- Effective written and vocal communication skills regarding customer interaction experience working with customers as individuals
- Working knowledge of defined benefit pension schemes would be highly advantageous but is not essential
- Previous experience of working on the phones is essential
What will you get for this role?
- Starting salary £22,000
- Generous pension (starting level Aviva contributes 8% when you contribute 2%).
- Eligibility for annual performance bonus.
- Family friendly parental and carer's leave.
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days.
- Up to 40% discount for Aviva products.
- Brilliant flexible benefits including electric cars.
- Aviva Matching Share Plan and Save As You Earn scheme.
- 21 volunteering hours per year.
Aviva is for everyone:
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
