Travel Administrator

2 days ago

Norwich, Norfolk, United Kingdom Travel Trade Recruitment Full time
Travel Administrator Job Description

We are seeking a highly organized and experienced Travel Administrator to join our team at Travel Trade Recruitment. This is a fantastic opportunity to work in a unique boutique travel company specializing in sporting pursuits.

Key Responsibilities:
  • Deliver Exceptional Customer Service: Exceed customer expectations by providing top-notch service and support.
  • Travel Documentation Management: Prepare and manage precise travel documentation, ensuring accuracy and attention to detail.
  • Booking and Amendments: Handle amendments and bookings with keen attention to detail, ensuring seamless travel experiences.
  • Collaboration and Communication: Collaborate with departments to resolve travel queries efficiently and effectively.
  • Customer Satisfaction: Secure customer satisfaction for repeat business and referrals by delivering exceptional service.
  • Payment and Supplier Liaison: Process payments and liaise with suppliers to confirm bookings, ensuring smooth transactions.
Requirements:
  • Travel Industry Experience: Experience working within the travel industry, preferably in a similar role.
  • Excellent Communication Skills: Excellent customer service and communication skills, with the ability to thrive in a fast-paced environment.
  • Administrative Experience: Proven administrative experience, with proficiency in Excel, Word, and Microsoft Outlook.
  • CRM Systems: Familiarity with CRM systems would be an advantage.
  • Organizational Skills: Excellent organization and multi-tasking skills, with the ability to prioritize tasks effectively.
Package and Benefits:
  • Salary: Competitive salary of £23,000 - £25,000.
  • Working Hours: Monday - Friday, with no weekend or bank holiday work.
  • Office-Based Role: Office-based role, with on-site parking available.
  • Fun and Friendly Team: Be part of a fun, friendly, and passionate team, with opportunities for bonus schemes and incentives.
  • Company Pension Scheme: Access to a company pension scheme, providing a secure financial future.

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