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Travel Consultant

2 months ago

Norwich, Norfolk, United Kingdom Contract Personnel Ltd Full time
Job Title: Travel Consultant

We are seeking a highly skilled and experienced Travel Consultant to join our team at Contract Personnel Ltd. As a Travel Consultant, you will be responsible for delivering exceptional customer service and providing bespoke travel solutions to our clients.

Key Responsibilities:
  • Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
  • Prepare and complete travel documentation, including flight bookings, transfers, and hotel arrangements.
  • Deal with customer queries via phone, email, and social media in a timely and professional manner.
  • Capture and record client information accurately and efficiently.
  • Build strong relationships with clients to ensure customer satisfaction and repeat business.
  • Monitor and process payments in a timely and accurate manner.
  • Liaise with other departments to resolve travel-related queries.
Requirements:
  • 2+ years of experience in the travel industry or exceptional administration skills.
  • Excellent customer service and communication skills.
  • Strong numeracy skills and attention to detail.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficient in Excel, Word, Microsoft Outlook, and CRM travel systems.
What We Offer:
  • A highly attractive package including a competitive basic salary, company bonus scheme, and annual profit-sharing scheme.
  • A dynamic and passionate team environment.
  • Free on-site parking and company pension scheme.
  • Paycare health benefits scheme and additional leave.