Support Engineer
2 weeks ago
Job Description:
nOur company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365.
The ideal candidate will have 2-3 years of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company.
This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved.
Will be an integral member of the core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities.
Key Responsibilities:
n
- Provide first and second level support for customers using Microsoft technologies, such as Azure/Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365.n
- Diagnose and troubleshoot technical issues, using remote access tools, ticketing systems, and knowledge bases.n
- Communicate effectively with customers, technical team, Solutions Architects, Delivery lead and team, and other stakeholders, providing timely updates, feedback, and solutions.n
- Ensure customer satisfaction and service level agreements are met throughout the support process.n
- Escalate complex or unresolved issues to the appropriate level of support or management.
- Document and update customer records, tickets, and solutions in the support system.
- Apply technical knowledge and best practices to ensure the optimal performance and security of Microsoft solutions.n
- Collaborate with the leadership team and other Support Desk Engineers to share lessons learned, best practices, and improve support processes.n
- Keep up to date with the latest Microsoft technologies, products, and certifications.
Qualifications:
n
- 2-3 years of experience in IT support, preferably in a Microsoft environment.n
- Proficient in Microsoft technologies, such as Azure/Entra ID, SharePoint, M365, Endpoint Manager, and Defender.n
- Strong communication, collaboration, and problem-solving skills.n
- Ability to work independently and as part of a team.n
- Customer-oriented and service-minded.n
- Relevant Microsoft certifications (e
g, Microsoft 365 Certified:
Modern Desktop Administrator Associate, Microsoft 365 Certified: Security Administrator Associate) are highly desirable.
-
IT Support Engineer
2 weeks ago
Cardiff, Cardiff, United Kingdom Searchability Full time2nd Line IT Support Engineer Windows / Azure / Active Directory / PowerShellBRAND NEW ROLE WITHIN A PIONEERING IT TEAM WITHIN THE BEST OFFICES IN CARDIFF Central location, easily commutable on public transport Windows / Azure / Active Directory / PowerShell Up to £35,000Based in Cardiff we are a trailblazing IT house who are seeking to appoint a talented...
-
Support Engineer
2 weeks ago
Cardiff, Cardiff, United Kingdom Stable Full timeJob Description: Our company is seeking a Support Desk Engineer proficient in Microsoft technologies to join our dynamic team. If you have a passion for IT support, problem-solving, and continuous learning, this is the perfect opportunity for you! This role involves working closely with our technical team and stakeholders to ensure top-notch customer...
-
IT Support Engineer in City
4 weeks ago
Cardiff, Cardiff, United Kingdom Advania UK Full timeIT Support EngineerAbout Us: We are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering...
-
IT Support Engineer in Cardiff
3 months ago
Cardiff, Cardiff, United Kingdom Content+Cloud Limited Full timeIT Support EngineerAbout Us: We are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering...
-
Senior Support Engineer L3
2 weeks ago
Cardiff, Cardiff, United Kingdom recruit121 Full timeExcellent opportunity for a remote working L3 Senior Support Engineer in a growing tech company with ample opportunity for growth. This role is hybrid working with a requirement to go to the offices 4 times a month.These are exciting times for my international client who has continued to grow through the last 18 months (doubled in size and continuing on the...
-
Desktop Support Engineer
2 weeks ago
Cardiff, Cardiff, United Kingdom RHR Full timeHere at Peacocks we have a fantastic opportunity for an Desktop Support Engineer to join our IT Department. If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you.We love our customers and we love local shoppingWhether she's a busy Mum looking for budget friendly fashion, a...
-
Senior IT Support Engineer
4 weeks ago
Cardiff, Cardiff, United Kingdom Hays Technology Full timeYour new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in...
-
Senior IT Support Engineer
1 month ago
Cardiff, Cardiff, United Kingdom Hays Technology Full timeYour new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in...
-
Desktop Support Engineer in Cardiff
2 weeks ago
Cardiff, Cardiff, United Kingdom Salt Search Full timeDue to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office The Role & Responsibilities: Supporting, configuring, and deploying Windows 7/10 Supporting Microsoft Office 2013 Proactively working to improve internal processes Pro-actively identifying potential...
-
3rd Line Support Engineer
2 weeks ago
Cardiff, Cardiff, United Kingdom Uniting People Full time3rd Line IT Support k per annum Shift Pattern Hours - across days and nights The Role As the Engineer, you will be responsible forhandlingcomputer hardware. Key Responsibilities: Support & configuration of barcode scanners (ex. Datalogic, Motorola, Honeywell handheld, Intermec etc.) Support & configuration of barcode printers for Shop Floor and Office...
-
2nd Line Support Engineer
4 weeks ago
Cardiff, Cardiff, United Kingdom Uniting People Full time2nd Line IT Support k per annum Shift Pattern Hours - across days and nights The Role As the Engineer, you will be responsible forhandlingcomputer hardware. Key Responsibilities: Support & configuration of barcode scanners (ex. Datalogic, Motorola, Honeywell handheld, Intermec etc.) Support & configuration of barcode printers for Shop Floor and Office...
-
3rd Line Support Engineer
4 weeks ago
Cardiff, Cardiff, United Kingdom Uniting People Full time3rd Line IT Support k per annum Shift Pattern Hours - across days and nights The Role As the Engineer, you will be responsible forhandlingcomputer hardware. Key Responsibilities: Support & configuration of barcode scanners (ex. Datalogic, Motorola, Honeywell handheld, Intermec etc.) Support & configuration of barcode printers for Shop Floor and Office...
-
Call Coordinator
2 weeks ago
Cardiff, Cardiff, United Kingdom Vista Retail Support Full timeJOB TITLE:Call Co-ordinatorDepartment: Contact CentreLocation: Cardiff OfficeReports To: Contact Centre ManagerPurpose: To co-ordinate and manage all field service engineer visits to customer sites and to ensure that they provide the level of service required to meet the contractual requirements of the customersMain Tasks and Objectives Coordinate field...
-
3rd Line Support Engineer
1 month ago
Cardiff, Cardiff, United Kingdom IP Source Ltd Full timeAccount Manager Up to 30,000 Sheffield / Hybrid About the Company: We are a well-established IT services provider with over two decades of experience. thier commitment to integrating seamlessly with clients and supporting the solutions they offer has made them a trusted partner in the industry. They focus on building strong relationships and delivering...
-
3rd Line Support Engineer
4 weeks ago
Cardiff, Cardiff, United Kingdom IP Source Ltd Full timeAccount Manager Up to 30,000 Sheffield / Hybrid About the Company: We are a well-established IT services provider with over two decades of experience. thier commitment to integrating seamlessly with clients and supporting the solutions they offer has made them a trusted partner in the industry. They focus on building strong relationships and delivering...
-
Technical Administrator
2 weeks ago
Cardiff, Cardiff, United Kingdom GSE Tool Support Ltd. Full timeAbout us:We are a dynamic engineering business working exclusively in the aerospace market for major airlines and manufacturers. We operate workshop and field-based engineers to provide maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Our head office is based in Poole, Dorset and we have additional offices and workshops at...
-
Scheduling Administrator
4 weeks ago
Cardiff, Cardiff, United Kingdom Hays Business Support Full timeTemporary Scheduler/Coordinator Opportunity in Leeds (3 Months)Based in Outer LeedsSalary: 24,000 per annum - paid hourly via the agencyWorking Arrangement: Hybrid (Combination of Remote and On-Site)Are you an organised and detail-oriented individual with experience of scheduling and coordination? We have an excitingTemporary opportunity for a...
-
Technical Support Specialist in Wales
3 months ago
Cardiff, Cardiff, United Kingdom The British Army Full timeCould you support the repair and maintenance of tanks, weapons and vehicles? Train to become the engineering logistics backbone of the Army. You support the REME trades so they can do their job. A highly responsible role from day one, you will receive the training to manage millions of pounds worth of weapons, ammunition, vehicles, tools and workshops all...
-
IT Helpdesk Engineer/1st Line Support
2 weeks ago
Cardiff, Cardiff, United Kingdom Kern & Partner Personalmanagement GmbH Full timeIT Support Engineer - Service Desk (w/m/d) IT leicht gemacht - Sei die helfende Hand - wenn Hilfe gebraucht wird Unser Auftraggeber ist ein modernes Familienunternehmen mit langer Tradition in der Lebensmittelindustrie . Als marktführender Produzent auf seinem Gebiet ist das Unternehmen seinem Produktportfolio seit seiner Gründung treu geblieben und...
-
Contract Support
2 weeks ago
Cardiff, Cardiff, United Kingdom CBRE Full timeCompany Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48...