Senior IT Support Engineer

4 weeks ago

Cardiff, Cardiff, United Kingdom Hays Technology Full time

Your new company
Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision.

The Job

  • Deploy, configure, secure,monitor and migrate Linux servers and services
  • Configure, support and monitor the network
  • Support Windows servers, including MSSQL, IIS and AD services
  • Support Microsoft Office Suite, Microsoft Teams and Office 365 platform
  • Support for Google Classroom and Adobe Creative Suite
  • AD SAML SSO integration and deployment
  • Instal and configure Windows and Mac computer systems, network equipment, printers and scanners
  • Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face
  • Ensure security updates are applied.
  • Monitor and maintain computer systems and networks
  • Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process
  • Maintain records of software licenses
  • Manage stocks of equipment, consumables and other supplies
  • Identify internal training requirements
  • Troubleshoot email delivery issues and work with service providers
  • Plan and undertake scheduled maintenance upgrades
  • Account administration for students and staff on all platforms
  • Solving access problems
  • Support students and staff with their own devices on site
  • Maintain and troubleshoot classroom Audio Visual equipment
  • Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc.
  • Obtaining replacement or specialist components, fixtures or fittings
  • Deal with specialist consultants and developers as needed
  • Any other ad hoc duties the role may reasonably require

Person Specification

We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills.
Required Skills and Experience of:

  • Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected.
  • Configuring, securing, monitoring and supporting the network, dealing with connectivity issues.
  • Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS
  • MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data
  • MS Office including Office 365
  • AD Administration on Windows Server in a hybrid Azure environment
  • PowerShell scripting for AD, O365 and Exchange Online administration
  • Awareness of IT security standards and practice
  • Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra

DesirableSkills and Experience of:

  • Managing mobile device management (MDM) for devices such as iPads
  • Moodle platform upgrades, support and PHP tweaking
  • Raspberry PI devices
  • SMTP relay smart hosts
  • Python scripting
  • Web proxies such as Squid.
  • Familiarity with SIP would be an advantage.
  • Basic web skills (CSS) and graphics manipulation is an advantage.
  • IP CCTV systems
  • Server firmware and BIOS upgrades
  • LDAP and Shibboleth authentication services, with Apache Tomcat running on Java

The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users.

  • Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve
  • Work well under pressure with a logical approach to tasks
  • Close attention to detail with an ability to see the bigger picture
  • Excellent interpersonal skills and the ability to work in a team environment
  • A proactive approach and the ability to be self-managing and innovative
  • Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution
  • Good time management skills

Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions.

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