Technical Administrator
2 weeks ago
About us:
We are a dynamic engineering business working exclusively in the aerospace market for major airlines and manufacturers.
We operate workshop and field-based engineers to provide maintenance and repairs to aircraft tooling and equipment across the UK and Europe.
Our head office is based in Poole, Dorset and we have additional offices and workshops at key aerospace hubs in the UK.
About the role:
We are currently looking for an ambitious, driven and focused individual to join our operations team as a Technical Administrator.
You will be working closely with our field-based engineering teams to ensure delivery of the customer needs and identifying further opportunities for additional work.
A focus on process and the ability to multi-task will be key drivers to the success in this role as will an ability to develop good customer relationships.
Main duties include:
- Day to day ownership of operational data & service level agreements (SLA's)
- Coordination of resource to ensure all SLA's are met
- Regular communication with the central operations team
- Customer relationship management
- Developing opportunities for new business
- Producing quotations
- Coordination of all repair works with suppliers
- Ensuring all work is completed in a timely manner
- Updating our asset management system and customer online tracking system
- General administration requirements needed to support the business
- Demonstrable experience in a similar role is advantageous Excellent customer service skills
- Ability to work alone and as part of a team
- Excellent planning and organisational ability with an analytical approach to problems
- Good at communicating with people at all levels
Additional Information:
- Travel between sites may be a requirement from time to time
- Full clean driving licence
- Must have right to work in the UK
- Will need security clearance
We're people people.
We value you for the unique skills you bring to the team, as well as all the individual things that make you, you.
It's important to us that everyone in our team feels included, valued and appreciated.In addition, we offer:
- 24 days holiday allowance plus bank holidays
- Ongoing training and progression opportunities
- Use of company vehicle
- Full uniform and PPE
- Mental health support package to ensure the ongoing wellbeing of our employees
- Annual team days and events
Salary:
From £21,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cardiff, Cardiff: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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