Bank Co-ordinator

2 weeks ago

Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

An interesting and exciting opportunity has arisen for a highly motivated and enthusiastic individual to provide all administrative aspects relating to temporary staffing.

Working as part of a friendly, professional team in a fast paced, busy environment, the successful applicant will be working in the bank office booking bank and agency staff, and also supporting the Healthroster team.


You will need to have experience in a customer-focused administrative/clerical role, and experience of using the Healthroster and the Staff Bank systems.

Excellent communication and interpersonal skills are essential for this role.

Previous applicants need not apply


To provide and co-ordinate a comprehensive, flexible and efficient bank, under the direction of the Bank Office Manager and senior Bank office Co-ordinator.


To run the bank office on a day to day basis, to organise the bank effectively in a changing environment, to meet the needs of service users.

To ensure effective communication with associated departments.

To provide an efficient and comprehensive service, prioritising work to ensure deadlines are met.

Come and join a Trust rated Outstanding by the CQC.

South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.


We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county.

We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'.

Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.

It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.


Respond to telephone calls from internal and external agencies, resolving problems quickly, in a professional and competent manner producing file notes as necessary, raising any issues with the manager.

To be responsible and accountable whilst making and arranging bookings, taking availability and requests from all departments.

To promote the implementation and adherence of agreed policies, procedures and protocols.

Opening and dealing with incoming correspondences as appropriate.

Update and maintain Healthroster.

Ensure shared knowledge within the team.

Contribute to ongoing projects as required.


Keep up to date with technological developments with regard to developing appropriate skills in the use of current office technology.

g. word processing, spreadsheets, databases, electronic mail, presentations etc.


To book appropriately qualified and experienced bank staff according to availability and skill mix, using problem solving methods to fill agreed shortfalls in staffing across the Trust on a daily basis.


To be aware of the EWTD (European Working Time Directive)-to ensure the Trust adheres to the policy for the protection of bank members.


To liaise with Unit/area Managers/ward staff/hospital bleep holders, locality managers and heads of therapy services to minimise the use of agency staff.

Prioritise shift allocation with the hospital bleep holder, locality manager, therapy service managers.

Work to strict deadlines to ensure the required staffing levels are constantly maintained.

Maintain and develop good working relationships with bank members and all other points of contact.

To assist in the preparation of reports as required.

Photocopying when necessary.

Filing when necessary.

Scanning when necessary.

In conjunction with the Bank Manager organise the rota to ensure the bank office is covered during opening hours.

Work as a member of a team and provide cover for colleagues within the office in their absences.

Support the introduction of any new procedures, policies or technology, and assist the manager in its implementation.


Produce a list of available bank staff during periods that the office is closed, and ensure this information is passed to senior nurses.

Organise/book appropriate training for bank staff, and send letters to staff informing them of the training.

Arrange appraisals and personal reviews for bank staff when requested.


Explain to staff how to use employer on line, so they can look at available shifts electronically and give their availability.

Promote a positive image of the Bank at all times both internally and externally.


Attend statutory training days on an annual basis and be prepared to undertake training and education to develop to meet the needs of the role.

To participate in reflection, self evaluation and continuous professional developments including yearly performance review.

Keep al

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