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Administrator

3 months ago

Inverness, Highland, United Kingdom Southside Road Surgery Full time

WE ARE
We are a friendly busy general practitioner Surgery, based within purpose built premises within the city of Inverness. Due to expansion, we have another new post for a full-time Administrator to join our team. The post is for 37 hours per week spread over 5 days, Monday-Friday, when the Surgery is open. Flexibility in the pattern of working is essential

THE ROLE
Must have Office/Reception experience


We want someone who can deliver great service to both our patients and our existing team by offering timely, efficient, knowledgeable and helpful assistance.

THE QUALITIES
WE ARE LOOKING FOR

If you are able to perform the following, then you have come to the right place

  • Ability to work shifts on weekdays any time between 0745 and 1800hrs (no weekends)
  • Can adapt to new systems and procedures
  • Can change workload to match changing priorities
  • Input and access data in various computer systems
  • Understand patient enquiries and provide clear, concise responses
  • Able to communicate with patients and staff at all levels
  • Work as a team with other Administrators
  • Focus attention on details
  • Maintain confidentiality at all times
  • Being able to multitask

BACKGROUND MUST HAVES

  • Nat5 English and maths or equivalent qualifications
  • Proficient computer knowledge
  • Excellent communication skills
  • Experience of dealing with the public
  • An eye for detail

BENEFITS:

  • 38 days annual leave a year, including public holidays (rising to 40 days after 2 years' service)
  • Additional birthday day leave
  • Competitive salary
  • Rota 3 weeks in advance
  • Blue Light Card membership
  • Pension
  • Uniform provided
  • Free onsite staff car park
  • Covered secure staff bike shelter
  • Located on main bus route

Job responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and followup appointments.
  • Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner.
  • Signpost patients to the correct service.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
  • Process all Did Not Attend (DNA) letters in accordance with current policy.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits on to the computer, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
  • Action repeat and acute prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
  • Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (nonGeneral Medical Services) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required, including read coding
  • Provide clerical assistance as required, including word/data processing, filing, photocopy, scanning etc.
  • Patient notes and correspondence:
  • Retrieve and refile records as required, ensuring strict alphabetical order is adhered to
  • Ensure correspondence, reports, results etc. are filed/scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
  • Premises in accordance with procedures:
  • Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients in accordance with Practice protocols.
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
  • Ensure that all new and temporary patients are registered onto the computer system promptly and accurately
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Informal enquiries welcomed. Please contact Gillian Forbes, Business Administrator, on

The listing will be closed as soon as sufficient applicants have been received.

Salary:
£11.26 per hour

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking
  • Sick pay
  • Store discount

Work Location:
In person