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Group Quality Assurance Manager
3 months ago
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson are recruiting for a Group Quality Assurance Manager to join our team.
You will be part of the central quality assurance team delivering a mix of support services to Divisional operations and Group assurance and compliance monitoring.
Working closely with the Division to ensure that the processes and systems we develop are practical and consistently delivered across the group to help ensure our customers receive a high-quality new home product.
Key Responsibilities:
Standard Process & Systems Development - Contribute to the development of our QA standards, processes and systems.nOperational support - Train, coach and support operational teams in delivering to expectations.nGroup Assurance - Monitor compliance with key QA controls and KPI's, including other stakeholder standards (NHBC/Premier etc).nProduct Quality Assurance – Such as Off-site manufacture and key on-site components.
Delivered in an agile way, largely site based (multiple locations) with mix of office, manufacturing facility and occasional home-based activity.
Standards Process & Systems Development
Contribute towards the review and update of the Quality Management System, Good Practice Guide, Fire Safety Performance Policy, Build Manual and Quality & Customer Service ProcessnContributor towards any working groups on build and systems compliance improvement
Operational Support
Induct new staff in the Quality Management System - policies and processes, and the high levels of customer satisfaction expected at Crest NicholsonnEnsure by training and coaching that the site team (Build Managers and Site/Assistant/Trainee Managers) are consistently implementing Crest processes and systems as required.
For example:
nRecording System to demonstrate Build Stage Quality Compliance and capture of evidencenCapture of evidence as laid out in the Quality policy and procedures which set out the required evidence to be capturednEnsure the Build/Site Manager can arrange sub-contractor set up of Recording System through IT Services
Group Assurance
Through Site Quality Inspections, visit sites at all stages of construction to ensure we and our supply chain are complying with regulatory requirements and our standards, drawings, and specificationsnCheck through Site Quality Inspections the use of Recording System for Build Stage Quality Compliance against the Quality Dashboard and agree any improvement action plans to achieve agreed compliance targetsnUtilise reporting tools and services from external organizations such as NHBC and Premier, customer satisfaction reports to achieve compliancenAudit systems utilisation for key evidence requirements such as:nSub-contractor evidence for fire protection and insulationnFuture homes Photo evidencenCheck compliance to the Fire Safety Performance Policy and Quality & Customer Service ProcessnCheck snagging is being managed and closed and investigate root cause of any defects
Product Quality Assurance
Off-Site Manufacture site visits and audits.nCritical component and building performance requirements
What are we looking for in a successful candidate?
Experience in the construction/home building industrynBuilding regulations and new home warranty standardsnStrong communication, coaching and training skillsnCSCS cardnInternal auditor (desirable)nPractitioner Level of the Chartered Quality Institute (PCQI) or equivalent/working towards (desirable)nSound working knowledge of Microsoft Office products including TeamsnProactive, self-starter, able to work on own initiative or within teamnGood understanding of Operational IT systems to record build compliance
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.
As an employer of choice, we offer an extensive range of benefits, to include:
Competitive SalarynCompany Bonus SchemenCompany Car or Car AllowancenPrivate pension up to 12.5%nPrivate healthcare and cash plan optionsn28 days' annual leavenCycle to work schemenShare save schemenGym membership discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application.
To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under 'Recruitment Privacy Policy'.
