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Customer Liaison Officer
3 months ago
We're hiring a Customer Liaison Officer to join our Residential Solutions Team based in London. We're all about finding potential here at Kier, and transferrable skills are always welcome. So, even if you don't tick every box, please apply and we can have a chat.
Location: West London, Site Working
Contract: Permanent, Full Time
Responsibilities:
As a Customer Liaison Officer, you'll be working within the Residential Solutions Team, supporting them in the delivery of various planned programmes across Client property portfolio, ensuring residents and customers receive a high standard of Customer Care.
- Facilitating the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives, and the Kier team
- Implementing the community engagement programme through various events and activities to raise community awareness of the works and the benefits available to them
- Contacting residents regarding planned project works, arranging works and survey appointments, and keeping residents informed of progress
- Carrying out resident profiling surveys to establish each resident's support requirements, vulnerabilities, and availability
- Conducting pre-works home visits to explain the works programme and how the customer can facilitate smooth delivery and access
- Helping the customer prepare for works by assisting them with the moving and storage of possessions to facilitate clear access prior to delivery
Requirements:
This role of Customer Liaison Officer is great if you have:
- Experience working with Housing repairs provider, within either the public or private sector, delivering first-class customer service
- Excellent communication skills both verbal and written
- The ability to respond to changing priorities to meet deadlines
- IT literacy including Word, Excel, PowerPoint, and Email
- Excellent organizational and administrative skills with a keen eye for detail
Rewards and Benefits:
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.
Diversity and Inclusion:
Making Kier a diverse and inclusive place to work is a huge priority for us. Our employees are key in shaping Kier's diversity and inclusion initiatives. You can see more information of benefits here.
Due to the nature of this role, you will be required to complete a Basic Disclosure and Barring Service Check. Some roles may also be subject to further pre-employment checks.
